Abul Faisal Jony
Logistics Professional
Dhaka,Bangladesh
Summary
Being a Certified Supply Chain Manager (CSCM) along with the working experience in different countries help to understand of core logistics knowledge and also administrative managerial knowledge which I would like to utilize in a given role of an organization where I will be growing with team by accomplishing the assigned task with knowledge sharing perspective.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Business Unit Lead
MGH Group (mgX IN-BD Trade Lane)
Dhaka, Bangladesh
01.2021 - Current
- Monitoring operational process of daily shipping movement through multiple mode of Rail, Land, Sea and Air Freight.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
Business Unit Head
MGH Group (Delmar Total Transportation Ltd)
Dhaka, Bangladesh
12.2020 - Current
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Group Operation Manager
MGH Group
Benapole, Jessore, Bangladesh
07.2020 - 11.2020
- Established the Rail Freight movement for IN-BD trade lane via Benapole land port. 1st Commercial Rail Movement was July 26, 2020
- Oversee the transportation movement for both Export and Import shipment by ensuring pricing and on time delivery.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Branch Manager- Aviation
MGH Group (Transmarine Logistics India Pvt Ltd)
Kolkata, Kolkata
01.2020 - 06.2020
- Boosted branch sales for Airlines: Indigo as Cargo Sales Agent (CSA) by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Gathered and reviewed customer feedback to improve operations.
- Identified and capitalized on community business opportunities with effective networking.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Established new stations under CSA project for the airlines in different part of India.
Branch Manager
MGH Group (Budget Cargo Egypt Ltd)
Cairo, Egypt
07.2019 - 12.2019
- Assessed expansion plans and presented costs to forecast trends and recommend changes for Airlines: Air Arabia as their General Sales Agent (GSA).
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Accomplished multiple tasks within established timeframes for Operation team set up in Alexandria Airport.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Liaised between airport management and local FAA representatives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Branch Manager
MGH Group (Budget Qatar Cargo WLL)
Doha, Qatar
02.2018 - 06.2019
- Established 100% ownership office in Qatar Free Zone (QFZ) for the organization.
- Worked as the Cargo Manager for Airlines: Oman Air as General Sale and Service Agent (GSSA).
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Devised processes to boost long-term business success and increase profit levels.
CRM Team Lead
MGH Group (Total Transportation Ltd)
Dhaka, Bangladesh
02.2017 - 01.2018
- Responsible for the Key Accounts of the Business by maintaining regular liaison with local consignee offices, buying houses.
- Minimized resource and time losses by addressing employee or operation issue directly and implementing timely solutions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment for the team members.
- Oversaw daily operations to ensure high levels of productivity.
- Worked closely with Business Unit Head to maintain optimum levels of communication to effectively and efficiently complete projects.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Key Account Manager
MGH Group (Total Transportation Ltd)
Dhaka, Bangladesh
01.2015 - 01.2017
- Worked as Key Account Manager for the major clientele of the organization. eg, Bay City, Distra, Suprema.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
Client Relationship Manager
MGH Group (Total Transportation Ltd)
Dhaka, Bangladesh
04.2014 - 12.2014
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Prepared shipping Document eg, Bill of Lading, Stuffing Report, Plan Generation of cargo.
- Aligned company goals with customer outcomes and increased satisfaction by ensuring on time information delivery for the clients.
Education
BBA - Marketing
East West University
Dhaka, Bangladesh 05.2009 - 12.2013
Higher Secondary Certificate - Science
Birshreshtha Munshi Abdur Rouf Rifles College
Dhaka, Bangladesh 04.2006 - 03.2008
Secondary School Certificate - Science
Birshrestha Munshi Abdur Rouf Rifle College
Dhaka, Bangladesh 01.2004 - 02.2006
Skills
Business opportunity development
undefinedCertification
CSCM (Certified Supply Chain Manager)™
Timeline
CSCM (Certified Supply Chain Manager)™
07-2021
Business Unit Lead
MGH Group (mgX IN-BD Trade Lane)
01.2021 - Current
Business Unit Head
MGH Group (Delmar Total Transportation Ltd)
12.2020 - Current
Group Operation Manager
MGH Group
07.2020 - 11.2020
Branch Manager- Aviation
MGH Group (Transmarine Logistics India Pvt Ltd)
01.2020 - 06.2020
Branch Manager
MGH Group (Budget Cargo Egypt Ltd)
07.2019 - 12.2019
Branch Manager
MGH Group (Budget Qatar Cargo WLL)
02.2018 - 06.2019
CRM Team Lead
MGH Group (Total Transportation Ltd)
02.2017 - 01.2018
Key Account Manager
MGH Group (Total Transportation Ltd)
01.2015 - 01.2017
Client Relationship Manager
MGH Group (Total Transportation Ltd)
04.2014 - 12.2014
BBA - Marketing
East West University
05.2009 - 12.2013
Higher Secondary Certificate - Science
Birshreshtha Munshi Abdur Rouf Rifles College
04.2006 - 03.2008
Secondary School Certificate - Science
Birshrestha Munshi Abdur Rouf Rifle College
01.2004 - 02.2006
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