Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic

MOHAMMAD SHAHRIAR

Dhaka

Summary

Results-driven and growth-oriented strategist with over 15 years of leadership experience across the telecommunications, consumer electronics, and mobile financial services (MFS) sectors. Proven track record of leading new business ecosystem expansion, coordinating high-value strategic partnerships, and sales team capability development that directly scale revenue streams.

Overview

21
21
years of professional experience

Work History

CHIEF MANAGER, SALES FORCE TRAINING

Samsung Electronics
Bangladesh
01.2014 - Current
  • Leading sales training and capacity building for 70 regional sales leaders, 8 B2B managers, and 550 store sales representatives.
  • Assess training needs of each group and set up programs that meet development needs i.e. national distributors, sales and marketing agencies, B2B team and partners.
  • Develop, implement and evaluate leadership programs, certifications and reward mechanisms.
  • Spearhead 13-member team responsible for training delivery and content development.
  • Vendor Management, Joint Ventures, Contract Negotiation for business value chain for example, card less EMI partners & logistic vendors.
  • Bangladesh Branch

MANAGER, DIGITAL SERVICES

Robi Axiata Ltd
Dhaka, Bangladesh
01.2010 - 01.2014
  • Functional lead of mobile wallet partnerships with MFS and banks i.e., bKash, Islamis Bank mCash & Dutch-Bangla mobile banking now Rocket.
  • Cross functional team lead [technology, regulatory & finance] to launch mobile financial services.
  • Campaign design and collaborations to adopt MFS services and increase revenue.
  • Conduct training across value chain to set up 2000 MFS touch points in a year.
  • Dhaka Bangladesh

EXECUTIVE, NEW BUSINESS

Robi Axiata Ltd
01.2008 - 01.2010
  • Campaign designer of Robi internet (then Aktel) packages. Launched first ever internet micro pack in the country.
  • Manage performance metrics, newly launched internet packages, portfolios, adjust pricing strategies to ensure commercial profitability and sustainable product scaling.
  • Create new partnerships to introduce new revenue streams i.e. vehicle tracking services, Banking partnerships for mobile financial services.

EXECUTIVE, CUSTOMER SERVICES

Robi Axiata Ltd
01.2005 - 01.2008
  • Managed 50 to 80 complex complaints, issues per day to maintain customer satisfaction.
  • Convert these complaints and issues to insights into service development.

Education

MBA - Marketing

EAST WEST UNIVERSITY
DHAKA, BANGLADESH
01-2005

Skills

  • Large team Management & Leadership
  • Negotiation Skills
  • Project & Fin-tech Product portfolio Management
  • Partnership and Vendor Management
  • Value Chain Sourcing & Operations

Accomplishments

  • Business Performance Award, 12/01/22
  • Bangladesh Branch Best Employee Award, 12/01/17
  • Global Certificate on Training Management, Samsung Electronics HQ, Korea

Training

  • Certified Master Trainer, Samsung Electronics HQ, Korea, 2017
  • Negotiation Skills, British Council, 2012, Robi Axiata Ltd
  • Managing Projects, ESI International, 2010, Robi Axiata Ltd
  • Online Training Programs, Leadership Foundations, Influencing Others, Setting Business Unit Goals

Timeline

CHIEF MANAGER, SALES FORCE TRAINING

Samsung Electronics
01.2014 - Current

MANAGER, DIGITAL SERVICES

Robi Axiata Ltd
01.2010 - 01.2014

EXECUTIVE, NEW BUSINESS

Robi Axiata Ltd
01.2008 - 01.2010

EXECUTIVE, CUSTOMER SERVICES

Robi Axiata Ltd
01.2005 - 01.2008

MBA - Marketing

EAST WEST UNIVERSITY
MOHAMMAD SHAHRIAR