Abdul Ahad
Sylhet ,18
Summary
I'm looking for full-time work in the role of Seeking a full-time position in customer service where I can utilize my communication skills and experience to enhance customer satisfaction.” in the hospitality, tourism and recreation industry.
Dynamic and dedicated professional with over three years of experience in customer service and hospitality. Known for strong communication skills and a commitment to delivering exceptional service, I thrive in fast-paced environments and am passionate about enhancing customer experiences.”
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service
Kafis restaurant
02.2022 - Current
- Welcoming guests, taking orders, ensuring customer satisfaction.
Service man
Airport services Bar and Restaurant
06.2018 - Current
- Assisting passengers, and guests service
Passenger Service
Biman Bangladesh Airline
01.2018 - Current
- Assisting passengers, handling inquiries, ensuring smooth boarding processes.
Education
Associate In Engineering Technology - Human Development, GPA 4.09
01.2013
Associate In Engineering Technology - GPA 4.08
01.2015
Bachelor Of Computer Science - GPA, 4.08
02.2018
Skills
Communication: Proficient in verbal and written communication with diverse customers
Airport Services: Ability to assist passengers and resolve issues effectively
Customer Service: Strong ability to handle customer complaints and provide solutions
Restaurant Manager - 2 years experience
Airport Services - Ability to assist passengers and resolve issues effectively
Communication Skills: Proficient in verbal and written communication with diverse customers
Passengers Service Agent - Passenger Service Agent US-Bangla Airlines, [Dhaka] All must-2 years experience
Housekeeping Attendant - Hotel, (Ocean Beach Resort) Location Bangladesh Cox bazaar
Home Child Care - Location, Bangladesh, 1 year experience
Home Clenaner - Location-Daka Bangladesh , 2 years Experience
Spa and body massage - Location,Dhaka Bangladesh, experienced , 3 years
Agricultural Workers - Location Bangladesh, experience 7 years ,Farming, vegetable farming, milk farming, Foods packaging, , tomatoes farming, apple ,oranges Grapes, lemon, strawberries, watermelon, kiwi, all other fruits
Communication: Proficient in verbal and written communication with diverse customers
Airport Services: Ability to assist passengers and resolve issues effectively
Customer Service: Strong ability to handle customer complaints and provide solutions
Airport
Volunteer Experience
Bangladesh flooding rescue organisations, Dhaka, Bangladesh, Public Event Volunteer, Jun 2017 - Present, Assisting in rescue operations, organizing public events.
References
Referees available on request.
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Affiliations
- Jaycees
- International Association of Administrative Professionals
- Toastmasters
- Society of Women Engineers
- Lions Club
- National Association of Social Workers
- American Institute of Certified Public Accountants
Additional Information
Additional Information:
- Language Proficiency: Fluent in [english bangla language
- Certification,
- Customer Service Certification: 2022
- Food Safety Certification: 2023
- Housekeeping, Cleaning, 2017
- Flight Attendant, 2018
- Clenching, 2014
- Volunteer Experience: Engaged in volunteer work at [MRF organisation ], enhancing community support skills. 3 years
- Interpersonal Skills: Strong ability to work in teams, lead projects, and communicate effectively.
- Interested: I enjoy gardening and take great pride in nurturing plants. I also love helping others and strive to support people in any way I can. I am dedicated to my work and focus entirely on my tasks, avoiding distractions during work hours.
Experience:
- Customer Service: Provided excellent support to clients, ensuring satisfaction and resolving issues.
- Flight Attendant: Ensured passenger safety and comfort during flights, delivering high-quality service.
- Housekeeper: Maintained cleanliness and organization in various settings, adhering to standards.
- Cleaning Service: Performed thorough cleaning tasks in residential and commercial spaces.
- Chef Staff: Assisted in meal preparation and kitchen operations, ensuring food quality.
- Restaurant Staff: Delivered exceptional service in a fast-paced restaurant environment.
- Water Service: Managed water delivery and service, ensuring customer satisfaction.
Languages
English
Upper intermediate (B2)
Bengali
Upper intermediate (B2)
Certification
2023
Interests
Customer Service Certification Food Safety Certification Project Management Certification First Aid Certification
Costumer service
- Customer Service Certification
- Food Safety Certification
- Project Management Certification
- First Aid Certification
- Clenching
- Housekeeping
Timeline
Guest Service - Kafis restaurant
02.2022 - Current
Service man - Airport services Bar and Restaurant
06.2018 - Current
Passenger Service - Biman Bangladesh Airline
01.2018 - Current
2023
10-2012
Israb Ali High School and College - Associate In Engineering Technology, Human Development, GPA 4.09
Sunamganj Pouro College - Associate In Engineering Technology, GPA 4.08
Sunamgonj Government College - Bachelor Of Computer Science, GPA, 4.08