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ABDULLAH ISLAM
Dhaka
Work Preference
Summary
Dynamic professional with extensive experience in customer relationship management and digital marketing. Proficient in resolving client inquiries and enhancing satisfaction, while leveraging operational leadership skills to drive brand growth and ensure seamless onboarding for new customers.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work History
Customer Relationship Specialist
Technology Aid Ltd
Dhaka
05.2026 - Current
- Cultivated strong client relationships, enhancing satisfaction and loyalty.
- Provided excellent customer service to ensure client satisfaction.
- Resolved customer complaints swiftly by identifying issues and implementing solutions.
- Resolved customer inquiries and issues through multiple communication channels.
- Delivered product information and support to assist customers in decision-making.
- Collaborated with sales teams to facilitate seamless onboarding for new clients.
- Trained new team members on customer service protocols and best practices.
Sales Executive
Azlan Motors
11.2024 - 11.2025
- Consistently achieved and exceeded designated car sales targets.
- Managed logistics for test drives, vehicle delivery, and post-sales follow-up to ensure seamless customer experience.
- Drafted sales documentation and resolved client conflicts efficiently to maintain strong customer relationships.
- Provided comprehensive technical demonstrations of car features to customers.
- Created multimedia promotional content for digital marketing campaigns to enhance brand visibility and engagement.
Project Manager
Room Finder Dubai, U.A.E
12.2023 - 10.2024
- Managed lease documentation and coordinated move-in/move-out protocols to ensure smooth transitions for tenants.
- Oversaw rent collection and maintained financial records, ensuring accurate invoicing and timely payments.
- Supervised on-site maintenance and repairs, ensuring timely resolution of issues and maintaining property standards.
- Directed marketing operations for flat rentals and tenant acquisition.
Customer Care Specialist
Global Bangladesh
09.2023 - 12.2023
- Managed sales and distribution of high-end water purification systems to enhance customer satisfaction.
- Converted leads through targeted communication and social media monitoring to increase engagement.
- Provided excellent customer service through effective communication and problem-solving.
- Assisted customers with product inquiries and order tracking using company systems.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
Executive Sales
Shourav Group of Companies
02.2022 - 03.2023
- Exceeded wholesale sales targets in fisheries by leveraging market insights and relationship management.
- Managed client relationships through strategic follow-ups and coordinated timely deliveries, ensuring client satisfaction.
- Advised buyers and suppliers on product specifications and pricing to align with market trends, enhancing decision-making.
- Tracked inventory levels and prepared regular sales and performance reports.
Education
DIPLOMA - AUTOMOBILE
Mirpur Polytechnic Institute
Dhaka01-2021
S.S.C - SCIENCE
Pallabi M.I Model High School
01-2016
SPECIAL COURSE -
Biman Flight Catering Center
Skills
- Customer relationship management
- Customer service
- Client onboarding
- Conflict resolution
- Effective communication
- Interpersonal Communication
- Customer support
- Team training
- Feedback collection
- Sales reporting
- Lead nurturing
- Business development
- Negotiation skills
- Social media marketing
- Problem solving
- Decision Making
- Data management
- MS Word & Data Entry
- Technical proficiency
- Quality Control & Assurance
- Regulatory compliance
- Financial transactions
- Outbound calling
- Multi-line phone operation
- Multitasking Capability
- Professionalism
- Language fluency
- Calm under pressure
- Relationship building
- Leadership & Teamwork
- Problem-solving skills
- Multi-line phone operation
- Language fluency
- Calm under pressure
- Problem-solving skills
Personal Information
- Full Name: Abdullah Islam
- Father's Name: Rafiqul Islam
- Mother's Name: Shiren Akhter
- Date of Birth: November 10,1998
- Gender: Male
- Marital Status: Married
- Nationality: Bangladeshi
- National ID / Identification: Provided upon request
- Religion: Islam
- Permanent Address: Rupnagar R/A, Mirpur 2, Dhaka 1216, Bangladesh
- Current Address: Rupnagar R/A, Mirpur 2, Dhaka 1216, Bangladesh
LANGUAGES
English, Hindi, Arabic
Languages
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Bangla
Native
Native
Arabic
Intermediate (B1)
B1
Certification
- Driving Licenses
Timeline
Customer Relationship Specialist
Technology Aid Ltd
05.2026 - Current
Sales Executive
Azlan Motors
11.2024 - 11.2025
Project Manager
Room Finder Dubai, U.A.E
12.2023 - 10.2024
Customer Care Specialist
Global Bangladesh
09.2023 - 12.2023
Executive Sales
Shourav Group of Companies
02.2022 - 03.2023
DIPLOMA - AUTOMOBILE
Mirpur Polytechnic Institute
S.S.C - SCIENCE
Pallabi M.I Model High School
SPECIAL COURSE -
Biman Flight Catering Center