Abdul Malek Molla
Dhaka
Summary
Proven leader in operations management, adept at boosting customer satisfaction and streamlining costs at Mutual Trust Bank PLC. Excelled in fostering team collaboration and enhancing service quality, evidenced by significant audit compliance and efficient loan processing. Skilled in employee performance evaluations and product knowledge, driving operational excellence and positive workplace dynamics. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Mutual Trust Bank PLC
06.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
- Ensure compliance of internal & external audit finding /comments (Periodically).
- Check and transfer all Retail loan files to ‘Archive’ after stamping and maintain Retail file movement registers (Regularly).
- Standard loan facility documentation that has been reviewed by legal counsel should be used in all cases.
- Authorized of loan disbursement financial and non-financial data in banking core software.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed strong working relationships with staff, fostering positive work environment
- Improved customer satisfaction by addressing and resolving complaints promptly
- Promoted teamwork within he workplace by encouraging collaboration among staff members on various project tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience
- Developed strong working relationships with staff, fostering positive work environment
- Developed strong working relationships with staff, fostering a positive work environment
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Education
Masters of Business Administration (MBA) - Sociology
National University
Dhaka International University 12.2021 - 12.2022
Bachelor of Social Science(BSS) - Sociology
National University
Dhaka, Bangladesh 05.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Languages
Bengali
Native language
English
Beginner
A1
Hindi
Beginner
A1
Timeline
Masters of Business Administration (MBA) - Sociology
National University
12.2021 - 12.2022
Assistant Manager
Mutual Trust Bank PLC
06.2019 - Current
Bachelor of Social Science(BSS) - Sociology
National University
05.2001 -
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