Abel Y. Sebhatu
Manager
Summary
Born and raised internationally, I was fortunate enough to have experienced 43 countries by the time was 25- 5 of which I lived in for numerous years. I am a graduate from one of the most competitive hospitality programs in Ontario, Canada, and my international upbringing coupled with my diverse work history within the hospitality industry has only solidified my passion for this industry. I am eager to further my development and start my next chapter with a company that I can learn, grow, and be proud to be a part of.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Braumeister Brewery Bierhalle
Ottawa
08.2021 - 05.2022
- Engage and connect with guests to build relationships and ultimately business - Monitoring inventory and ensuring all beer supplies and other essentials are adequately stocked - Resolve customer complaints in a professional manner - Ensure the staff has all the tools they need to excel - Open/close tills, deposit cash - Sales Reports (i.e
- Total daily sales, record waste, etc.)
FOH Supervisor
Main Kitchen and Bar
Ottawa
03.2020 - 05.2022
- Oversee food preparation, presentation, and storage to ensure compliance with food health and safety regulations - Check in on dining customers to enquire about food quality service - Monitoring inventory and ensuring all food supplies and other restaurant essentials are adequately stocked - Resolve customer complaints in a professional manner - Ensure the staff has all the tools they need to do their jobs in a safe work environment - Open/close tills, deposit cash - Sales Reports (i.e
- Total daily sales, record waste, etc.)
Jack Astor’s West Hunt Club
Ottawa
05.2017 - 03.2020
- Connecting with guests to create a fun, relaxing, atmosphere that feels personal/intimate - Providing food and beverage in a timely manner while maintaining a high standard of cleanliness, organization, and professionalism
- Possess in-depth knowledge of our food and beverage menu to communicate to guests
Event Coordinator/Bartender/Server/Event Rep
Big Rig Brewery
Ottawa
01.2016 - 07.2019
- Responsible for set up/tear down at various events (festivals, golf tournaments, etc.) - Inform patron on our various products - Responsible for staffing and training event reps and ensuring they had everything required to run the events smoothly - Bartended/served in the brewery taproom
Sales Associate
Ottawa
11.2015 - 01.2016
- Establish and maintain relationships with clients through a high standard of customer service - Inform clients on new arrivals, sales, and important information regarding products - Maintain a high standard of cleanliness and organization while adhering to the daily functions of the boutique
Head Barback
Pier 21
Ottawa
08.2015 - 11.2015
- Prep bar before opening (placing orders for supplies, cleaning, organizing, etc.) - Maintain cleanliness of bar during service hours (clearing garbage/empties, cleaning glasses, ensuring all fridges and bar wells are sufficiently stocked) - Receive beer/liquor orders - Maintain inventory of stock
Sales Associate
Boathouse
Ottawa
06.2014 - 09.2015
- Adhere to daily functions of the store (cleaning, organizing, etc.) - Maintain a positive, welcoming, and uplifting atmosphere - Inform customers of sales and new products - Fulfill daily sales goals
The Great Canadian Cabin
Ottawa
08.2013 - 12.2013
- Prep bar before opening (placing orders for supplies, cleaning, organizing, etc.) - Maintain cleanliness of bar during service hours (clearing garbage/empties, cleaning glasses, ensuring all fridges and bar wells are sufficiently stocked) - Assisted in the organization and promotion of special events
Education
MBA - Hospitality & Tourism Management
Algonquin College
Ottawa, ON 09.2014 - 05.2018
Skills
Excellent people skills
Exceptional customer service
Problem-solving skills
Quality control
Staff Management
Training and mentoring
Sales and marketing
Timeline
Assistant Manager
Braumeister Brewery Bierhalle
08.2021 - 05.2022
FOH Supervisor
Main Kitchen and Bar
03.2020 - 05.2022
Jack Astor’s West Hunt Club
05.2017 - 03.2020
Event Coordinator/Bartender/Server/Event Rep
Big Rig Brewery
01.2016 - 07.2019
Sales Associate
11.2015 - 01.2016
Head Barback
Pier 21
08.2015 - 11.2015
MBA - Hospitality & Tourism Management
Algonquin College
09.2014 - 05.2018
Sales Associate
Boathouse
06.2014 - 09.2015
The Great Canadian Cabin
08.2013 - 12.2013