A.B.M. NAHIDUZZAMAN
Meherpur
Summary
Accomplished Professional specializing in Sales, After-Sales Service Management, and Strategic Marketing within the IT and telecom industry. Experienced in managing comprehensive service networks, sourcing, and implementing marketing campaigns that boost brand positioning. Driven by a vision to align with global technological advancements and reduce import dependency on digital devices in Bangladesh by fostering local market growth. Adept at steering various government projects as a strategic team leader based on organizational demands. Aiming to utilize strong leadership and technical expertise to accelerate organizational growth and customer retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager(Sales & Service)
Telephone Shilpa Sangstha Ltd
Tongi, Gazipur
07.2021 - Current
- Monitored staff performance, developing targeted improvement plans to enhance service quality.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Set up business contracts, obtained signatures and processed paperwork.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Analysed sales data to identify trends, recommending inventory adjustments to align stock with customer demand.
- Negotiated with suppliers to secure better prices, improving profit margins.
- Sourced vendors and suppliers, negotiating terms to secure optimal service delivery and cost-effectiveness.
- Collaborated with the marketing department to support in-store and online promotions.
- Assisted in reviewing and preparing engineering plans, specifications, and reports.
- Managed project documentation to ensure records were accurate and compliant with regulatory standards.
- Provided technical support and guidance to junior staff, contributing to a collaborative work environment.
- Collaborated with the team to implement changes in process design, meeting tight deadlines.
- Conducted site inspections and surveys, compiling detailed reports for senior engineers.
- Maintained timely and accurate technical reports of engineering activities.
- Conducted studies to address customer service problems.
- Contributed to project proposals by offering technical insights and cost estimates for clients.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Asst. Eng.(In-charge After Sales & Service),Con.
DOEL Laptop Plant
Tongi , Gazipur
11.2011 - 06.2021
- Engaged with customers to identify needs and deliver tailored service solutions.
- Resolved customer queries and problems through effective communication, guiding customers with step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
- Screened incoming calls and inquiries, forwarding relevant messages to appropriate staff for timely responses.
Senior Engineer (BSS)
RBS Tech Ltd.
05.2010 - 10.2011
- Monitored project progress against timelines and budgets, making adjustments as necessary to meet key milestones.
- Identified issues, analysed data, and proposed effective solutions to enhance project outcomes.
- Gained in-depth knowledge of industry trends and recommended process improvements to enhance project efficiency.
- Supported project completion by taking on diverse responsibilities and collaborating with team members.
- Prepared detailed reports and presentations to communicate project status and results to senior management and clients.
Education
Master of Business Administration - Marketing
Open Uiversity Bangldesh
Gazipur01-2026
B.sc (Hons.) - Electrical and Electronic Engineering
Stamford University Bangladesh
Dhaka 01-2010
Higher Secondary Certificate (H.S.C) - science
Meherpur Govt.College
Meherpur01-2004
Secondary School Certificate (S.S.C) - Science
Meherpur Govt.School
Meherpur01-2002
Skills
- Sales strategy
- Customer service
- Customer service excellence
- Customer relationship management
- Client account management
- Sales forecasting
- Microsoft office suite proficiency
- Sales operations management
- Inventory management
- Inventory management systems
- Data analysis
- Data analysis capability
- Data analytics
- Project management
- Project oversight
- Process improvement
- Process improvement techniques
- Time-management
- Logistical planning
- Budget planning
- Financial budgeting
- Profit and Loss Analysis
- Financial Forecasting
- Business operations understanding
- Business intelligence tools
- Department management
- Corporate governance
- Regulatory compliance
- Regulatory knowledge
- Regulatory understanding
- Contract negotiation
- Contract management
- Contract negotiations
- Promotion management
- Supply chain management
- Supply chain coordination
- Technical support
- Technical proficiency
- Technical troubleshooting
- Digital marketing
- Marketing strategies
- Competitor analysis
- Innovation management
- Organisational change
- Organisational design
- Staff scheduling
- Staff mentoring
- Team leadership
- Leadership proficiency
- Inspiring motivation
- Effective delegating
- Negotiation techniques
- Negotiation
- Negotiation skills
- Negotiation techniques
- Communication skills
- Communication effectiveness
- Active listening
- Diplomatic communication
- Active listening
- Interpersonal effectiveness
- Relationship management
- Relationship-building
- Service orientation
- Time-management
- Task prioritisation
- Decision making
- Creative thinking
- Positive attitude
- Reliable follow-through
- Physical resource management
- General office administration
- Administrative procedures
- Invoicing
- Report generation
- Report-writing
- Computer literacy
- Microsoft office suite proficiency
- Strong IT
- Product knowledge
- Product development
- Ethical conduct
- Regulatory knowledge
- Diplomatic communication
- Product development
- Interpersonal effectiveness
- Regulatory understanding
- Contract negotiations
- Financial Forecasting
- Business intelligence tools
- Complex resource management
- Team Leadership
- Communication effectiveness
- Technical troubleshooting
- Report-writing
- Technical communication
- Computer literacy
- Product knowledge
- Relationship-building
- Customer engagement
Accomplishments
- Self-motivated and quick learner
- Working with the Malaysian TFT technology Engineer in the field of laptop manufacturing
- Attended the National workshop On Oscilloscope Operation troubleshooting maintenance and procurement organized by electrical and electronics engineering department in the RUET
- Attended the workshop On the Impact of Submarine cable and Mobile Communication in Bangladesh organized by electrical and electronics engineering in the Stamford University Bangladesh
Custom Section
01715686112, 01683399730, nahidengr@yahoo.com, nahidengr@gmail.com
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Certification
- Level [Number] [Area of certification]
- [Area of certification] certified
References
- Lieutenant Colonel. Md. Ali Reza, Commanding Officer, 5RE Battalion, Postogola Cantonment, Dhaka, 01711131938, sangramengr@yahoo.com
- Mr. Abu M. Wahidullah, B.Sc. (USA) M.Sc. (Sydney, Australia), Departmental Head of EEE, Stamford University, Bangladesh, wahidul@citecho.net
Interests
Writing Poem, Sports, Cricket, Driving, Travelling etc
Disclaimer
I, hereby, declare that the information stated is correct to the best of my concern.
Personal Information
- Father's Name: Dr.M.A.Basar
- Mother's Name: Nilufar Banu
- Blood Group: AB+
Timeline
Assistant Manager(Sales & Service)
Telephone Shilpa Sangstha Ltd
07.2021 - Current
Asst. Eng.(In-charge After Sales & Service),Con.
DOEL Laptop Plant
11.2011 - 06.2021
Senior Engineer (BSS)
RBS Tech Ltd.
05.2010 - 10.2011
Master of Business Administration - Marketing
Open Uiversity Bangldesh
B.sc (Hons.) - Electrical and Electronic Engineering
Stamford University Bangladesh
Higher Secondary Certificate (H.S.C) - science
Meherpur Govt.College
Secondary School Certificate (S.S.C) - Science
Meherpur Govt.School