Abu Hafiz Masum Billah

Multifaceted and results-driven professional with over 20 years of cross-sector experience spanning administration, healthcare, pharmacy operations, IT, VAT consultancy, and digital marketing. I offer a unique combination of strategic insight and technical expertise, with a strong track record in payroll and HRIS management, digital marketing execution, healthcare marketing, and IT support. Throughout my career, I have consistently delivered integrated solutions that enhance operational efficiency, ensure regulatory compliance, and drive organizational growth. My ability to navigate complex systems and collaborate across functions allows me to align business objectives with innovative, technology-enabled practices. With a commitment to continuous improvement and a forward-thinking approach, I aim to contribute to dynamic, growth-oriented environments.

• Strategic Management & Marketing- Deeply interested in engaging with dynamic roles in management and marketing, particularly in environments that require critical thinking, adaptability, and innovative problem-solving. Passionate about contributing to the decision-making process, especially in challenging and creative fields where strategic input can lead to measurable improvements in performance and outcomes.
• Office Administration & Coordination- Thriving in office administration and operational coordination, maintaining organizational efficiency, managing workflows, and ensuring seamless communication across departments. Taking pride in delivering prompt responses, handling tasks with accountability, and maintaining professionalism under pressure.
• Workplace Optimization- Enjoying exploration of ways to optimize workplace systems, introduce new ideas to support change, and enhance team collaboration. Highly motivated by roles that require multitasking, time management, and the ability to adapt swiftly to changing priorities or high-pressure situations.
• Organizational Growth & Leadership- Through continuous learning and hands-on experience, seeking opportunities that challenge personal growth and allow meaningful contribution to an organization's strategic and operational success.

• Digital Marketing & Strategy: Content Marketing, multi-platform social media campaigns (As the Digital Marketing Coordinator at Kiam Metal Industries Ltd., I manage the following social media platforms: Facebook, YouTube, LinkedIn, Instagram, Corporate website and Blog).
• Customer Engagement: Customer Acquisition, Client Retention Strategies, Customer Relations, Customer Relations Coordination, Customer Service.
• Communication & Public Relations: Corporate Communication, Public Relations (PR), Media Relations, Stakeholder Management.
• Market Intelligence: Market Research, Communication Strategy, Industrial Trends Analysis, Utilizing data analytics tools.
• Brand Development: Brand Development, Brand Strategy, Influencer and partnership Marketing, End to End Campaign Management, Performance Analysis.

• Payroll & HRIS Management
• VAT Documentation & Compliance (Mushak 9.1, 6.1, 6.2, 6.3)
• Digital Marketing & Social Media Strategy
• System Engineering & IT Support
• Pharmacy Management & Clinical Communication
• Strategic Office Administration, Team Leadership & Training
• Brand Development & Public Relations

Signature: Abu Hafiz Masum Billah Date