Abu Hafiz Masum Billah

Multifaceted and results-driven professional with over 20 years of cross-sector experience spanning administration, healthcare, pharmacy operations, IT, VAT consultancy, digital marketing, and compliance & surveillance. I offer a unique combination of strategic insight and technical expertise, with a strong track record in payroll and HRIS management, compliance & surveillance operations, digital marketing execution, healthcare marketing, and IT support.

Throughout my career, I have consistently delivered integrated solutions that enhance operational efficiency, strengthen regulatory compliance, and support effective monitoring and surveillance systems. My ability to navigate complex systems and collaborate across functions enables me to align business objectives with innovative, technology-driven practices.

With a commitment to continuous improvement and a forward-thinking mindset, I aim to contribute strategic value, operational excellence, and compliance-focused leadership within dynamic, growth-oriented organizations.

• Digital Marketing & Strategy: Content Marketing, multi-platform social media campaigns (As the Digital Marketing Coordinator at Kiam Metal Industries Ltd., I manage the following social media platforms: Facebook, YouTube, LinkedIn, Instagram, Corporate website and Blog).
• Customer Engagement: Customer Acquisition, Client Retention Strategies, Customer Relations, Customer Relations Coordination, Customer Service.
• Communication & Public Relations: Corporate Communication, Public Relations (PR), Media Relations, Stakeholder Management.
• Market Intelligence: Market Research, Communication Strategy, Industrial Trends Analysis, Utilizing data analytics tools.
• Brand Development: Brand Development, Brand Strategy, Influencer and partnership Marketing, End to End Campaign Management, Performance Analysis.

Strategic Management & Marketing
Strongly interested in dynamic roles within management and marketing that demand critical thinking, adaptability, and innovative problem-solving. Passionate about contributing to strategic decision-making, particularly in challenging and creative environments where informed insights can drive measurable performance improvements.

Office Administration & Coordination
Experienced in office administration and operational coordination, ensuring organizational efficiency through effective workflow management and seamless cross-departmental communication. Committed to delivering timely responses, maintaining accountability, and upholding professionalism under pressure.

Compliance & Surveillance Specialist
Skilled in monitoring CCTV systems to ensure effective surveillance across operational areas, developing and implementing compliance policies, SOPs, and internal controls. Proficient in conducting audits and inspections to identify risks, ensuring regulatory adherence, investigating incidents, recommending corrective actions, and maintaining secure documentation with strict data confidentiality.

Workplace Optimization
Dedicated to enhancing workplace efficiency by introducing process improvements, supporting organizational change, and fostering team collaboration. Highly capable of multitasking, managing time effectively, and adapting quickly to evolving priorities and high-pressure environments.

Organizational Growth & Leadership
Driven by continuous learning and practical experience, seeking opportunities that foster professional growth and enable meaningful contributions to organizational strategy and operational excellence. Focused on delivering value through leadership, collaboration, and results-oriented performance.

• Payroll & HRIS Management
• Compliance & Surveillance
• VAT Documentation & Compliance (Mushak 9.1, 6.1, 6.2, 6.3)
• Digital Marketing & Social Media Strategy
• System Engineering & IT Support
• Pharmacy Management & Clinical Communication
• Office Administration, Team Leadership & Staff Training
• Brand Development & Public Relations

• Supervised and guided a team of 10 staff members to achieve operational goals.
• Collaborated with a 20-member team in the successful development and implementation of Oracle EBS.
• Improved payroll efficiency by introducing Oracle EBS for attendance and payroll tasks.
• Ensures effective compliance and surveillance across operational areas.
• Resolved product-related issues through strategic consumer testing and feedback analysis.
• Earned promotion by effectively enhancing organizational presence through social media initiatives.

• Abu Hafiz Masum Billah is currently associated with Kiam Metal Industries Limited as the Payroll, Compliance & Surveillance, and Digital Marketing Coordinator. In this multifaceted role, he manages the end-to-end payroll system, oversees HRIS integration, ensures effective compliance and surveillance, and coordinates employee benefits administration. In addition, he leads digital marketing initiatives, including campaign planning, performance analytics, and strategic brand development across multiple platforms.

Signature: Abu Hafiz Masum Billah Date