Years of professional experience
Mohammad Abu Syed
DevOps, Linux, Network, VoIP, AWS
Kuala Lumpur
Summary
An IT team person with 12 years of experience in Linux System Administration, VoIP Operation, Docker product management, and network administration experience in IP networking, VoIP, and Linux/Unix operating systems, including Red Hat Enterprise Linux (RHEL), CentOS, Debian, AIX, Puppy Linux, Ubuntu, Amazon Linux, CISCO Networking products. Firm grasp of Internet Protocol Suite (TCP/IP), VoIP, SIP, IP Routing Protocol, Telecommunications, Computer security, Assorted Operating Systems, numerous applications, and mixed platforms. Experience in cloud-based DevOps and CI/CD platforms, VMware, Docker Products, Kubernetes, Service mash, Gitlab, and Firewalls. I'm Passionate about information technologies, Linux, networking, cloud, unified communications, and Information security. I'm seeking an opportunity to utilize a position in a company where I can use my knowledge, skills, and professional experience to provide Leadership and Service Reliability. Currently, I live in Kuala Lumpur, Malaysia. Traveling, Meeting people on different walks, Fitness and strength training, PC Games. I am available to take roles as Linux system, network, Cloud, DevOps, and SIP infra operation lead or tech support. I am willing to work on shifts, contracts, and permanent positions. Dedicated system admin professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
3
3
Languages
3
3
AWS Certifications
4
4
Redhat Certifications
1
1
CCNP
Work History
Head of Infrastructure
Nautilus Network Solutions
Singapore
09.2019 - Current
- Performed Infra Operations for Asterisk VoIP, SIP Applications on Linux-based servers, and Cisco
- Networking Devices on AWS cloud platform, managing Citrix products on client promises.
- VDI (AWS), SD-WAN, Net scaler ADC, share file, multi-cloud,
- Plan, Configure, and Manages CISCO router, switch, and SITE2SITE VPN
- Manage Cloud Telephone systems in high-capacity telco environment
- Provide Linux-based storage and database management support
- Linux operating system performance tuning increases performance up to 30%
- Automated Configuration management for Linux system provisioning
- Linux security inspections and Hardening reduce number of successful attacks
- Implemented Nagios and cloud watch monitoring platform for infra
- Lowered Downtime due to operational maintenance and upgrades to 2 hours to 30
- Capacity planning of infra based on client experience
- Automated client provisioning, Uplink provider provisioning
- Provider level 3 support for corporate and telco client
- Provide ongoing development support for CI/CD platform
- Manage AWS cloud infra for Cloud phone platform
- Implemented Monitoring Using Nagios CORE and cloud watch
- I started in senior tech support position and was promoted to Infrastructure operation lead.
- Resolved problems, improved operations, and provided exceptional service
- Identified issues, analyzed information, and provided solutions to problems
- Saved 30% by implementing cost-saving initiatives that addressed long-standing problems
- Detected intrusion attempts and promptly responded to DDoS attacks
- Created VPN infrastructure and allowed for secure remote connections
- Liaised with stakeholders to keep project goals and deadlines on target
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Medigap Life
04.2019 - 09.2019
- Providing Production support for Asterisk and Linux-based servers
- Managing Vicidial systems
- Provide Linux-based storage and database support
- Asterisk configurations, IVR planning,
- Vicidial Feature-sets, Vicidial Campaign Management
- Troubleshoot any issues on production servers
- Provide ongoing development support
- Virtualization, Storage, Linux, Security Expert
- Increased uptime and lower maintenance downtime
Dhaka International University
02.2018 - 07.2018
- Transforming existing IT infrastructure to manageable, secure, and robust technology, with glusterfs,
- OpenStack
- Capacity planning, increased uptime, Disaster recovery planning
- Design Application delivery network for internal ERP system
- Implementation of OpenStack private cloud
- Implementation of Gluster storage, 236TB storage capacity with four-node clusters
- Implementation of DR planning
- Increase Data Center uptime by removing single points of failure
- Performance bottleneck
- Securing Infrastructure with security best practices and server hardening tools
Linux System Administrator
MESH TECHNOLOGIES LIMITED
01.2012 - 01.2017
- Install, set up, and Manage Asterisk PBX
- Linux Server, security, Monitor, tuning system performance
- Install, manage, and Virtualise client premises (RHEV, OVIRT)
- Install, Manage Database servers (Oracle, MySQL, MongoDB, MariaDB)
- Provide Support to client requests and tickets
- Making a Disaster Recovery plan
- Install and manage VoIP, Hardware, and software
- Hardware requirement analysis to implement the virtualisation system
- Promoted senior systems engineer role to lead a five-member IT team in configuring, troubleshooting, and maintaining Linux and Unix infrastructure for a mid-sized IT services company, Providing ongoing management, performance-tuning, and Tier 3 support for approximately 80 Linux and Unix systems
- Achievement Highlights: Performance Tuning: Ensured that assigned systems were engineered, configured, and optimised for maximum functionality and availability
- Implemented solutions that reduced single points of failure and improved system uptime to 99.4% availability (up from a previous high of 97.5%)
- Project Management: Led enterprise-wide hardware/software installations; oversaw primary server upgrade/expansion projects that improved network access protection (NAP), terminal services, and network performance; and integrated new technologies into existing data centre environments
- Mohammad Abu Syed - page 2
- Server Security: Strengthened system/network security and business continuity planning as a company’s security incident response team
- Troubleshooting: Rectified many issues by instituting best system log analysis, backups, network operating centre security, user account/permissions management, and systems/software auditing.
Support Desk
Volt
01.2010 - 01.2012
- Manage Linux-based VoIP Switch
- Testing interconnections Routes
- Provide system-wide reports
- Managing Asterisk-based VoIP server
Education
Master of Science - MS - Cyber Security And Digital Forensic
Asia Pacific University of Technology And Innovation (APU / APIIT
Kuala Lumpur, Malaysia 01.2021 - Current
Bachelor of Business Administration - Banking, Corporate, Finance, and Securities Law
Dhaka International University
Dhaka, Bangladesh 01.2007 - 01.2012
Skills
Linux Server
Timeline
Master of Science - MS - Cyber Security And Digital Forensic
Asia Pacific University of Technology And Innovation (APU / APIIT
01.2021 - Current
Head of Infrastructure
Nautilus Network Solutions
09.2019 - Current
Medigap Life
04.2019 - 09.2019
Dhaka International University
02.2018 - 07.2018
Linux System Administrator
MESH TECHNOLOGIES LIMITED
01.2012 - 01.2017
Support Desk
Volt
01.2010 - 01.2012
Bachelor of Business Administration - Banking, Corporate, Finance, and Securities Law
Dhaka International University
01.2007 - 01.2012
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