Abul Khair Rifat
Executive
Dhaka
Summary
I'm an Operations Executive with three years of experience in the BPO industry, where I've sharpened my skills in client case handling, workflow management, and collaborating across teams. I have a proven track record of ensuring policy compliance and delivering precise results by utilizing my strong analytical skills, along with a solid background in technical documentation and structured project execution.
Overview
5
5
years of professional experience
Work History
Executive
ServicEngine Ltd.
10.2022 - Current
- My primary responsibility was to ensure that our day-to-day activities went on in order by supervising and performing quality checks on our campaign creatives on different platforms, and doing this within our set SOPs.
- Conducted over 100 digital advertisement campaigns daily on behalf of various clients in the beginning of the quarter.
- Researched and addressed client cases that were related to ad delivery and creative issues, and all of that without violating the policy standards and ensuring that the problems were solved swiftly.
- Monitored and collected operational information through the generation of reports of various third-party sites and advertisers. I also conducted data validation to resolve any difference with such third parties in order to contribute to our decision-making process.
- Oversaw the process of work and maintained open, timely contact with our cross-functional colleagues in Account and Project Management. In doing so, we were able to be on the same page and deliver on our service level agreements and success of the campaign.
- Building long term customer relationships with the consistent provision of quality products and services.
- Increased customer satisfaction through ease of communication and increased response time. Created new ways of solving complicated issues, which led to an increase in the performance of the organization.
- Junior staffs were mentored to speed up career development, and future leaders in the organization were produced.
Site Engineer
KEECO Limited
03.2021 - 10.2022
- Ensured structured task management and disciplined follow-through across all electrical installation works for the Dhaka Metro Rail infrastructure.
- Executed and commissioned complex electrical systems, demonstrating strong process adherence and technical proficiency.
- Maintained high accountability for ensuring strict compliance with electrical codes, safety regulations, and project quality standards.
- Prepared and maintained detailed reports on work progress, contributing to overall project documentation and record accuracy.
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed more than 40 on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Education
Bachelor of Science - EEE (Electrical and Electronic Engineering)
Bangladesh University of Business And Technology (BUBT)
Dhaka, Bangladesh12-2020
Skills
Operational & Data Skills — Google Sheets/MS Excel Proficiency, Report Preparation, Data Validation, Technical Documentation
undefinedCertification
Full Stack Web Development with MERN
Timeline
IELTS Academic, Overall Band Score: 6.5 [S-7, L-6, R-6, W-6]
01-2024
Full Stack Web Development with MERN
05-2023
Executive
ServicEngine Ltd.
10.2022 - Current
Site Engineer
KEECO Limited
03.2021 - 10.2022
Bachelor of Science - EEE (Electrical and Electronic Engineering)
Bangladesh University of Business And Technology (BUBT)