Abu Naser Mohammad Muinuddin

· drives large and complex Professional Services engagements towards Ericsson’s customers.

· Drives Global Chronos, Erimatch in GP Program level

· Play role as EBC Champion for MYSLBD since 2021

· supports the KAM with extensive technical knowledge.

· By taking on both the CSR and CFR role, is the overall responsible for the Core 3 team, especially for:

- The overall solution

- The overall cost estimation –

· Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).

· Following responsible business practices ensuring compliance to; group directives, legal and financial directives, global and local Environmental and Occupational Health and Safety (E+OHS), information and product security and privacy, using relevant processes and tools.

Reporting to the Head of BSS Head, recruited to manage Telecom Projects for GrameenPhone Airtel, and Banglalink Network Oversee all IT functions including data center management, vendor relationships, technical support, application development, financial monitoring and disaster recovery planning.

Notable Accomplishments:

• Consolidated and stabilized servers improving hardware uptime from 70% to 99%.
• Reduced software downtime from 50% to
• Transitioned firm to employ reusable object oriented programming modules for applications development slashing time-to-deliver by 50%.
• Implemented rigorous development and testing processes decreasing software defects by 60%.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Communicated with partners and clients to update product and implementation status at technical or functional level.
• Provided support during customer implementations and applied industry best practices.

· To Provide Technical Support of CS 4.0 (Charging System) Nodes for Telecom Operators (Grameenphone, AirTel and TMIB till 2009) including: TSP-PSL/INS, TSP-CCN, SUN-SDP, SUN-AIR,SUNMC, MINSAT and VS (Voucher Server)

· CSR (Customer Support Request) handling of different priorities - Emergency, Hot, High, Medium & Low.

· To Provide Technical Support of CS 3.0 (Charging System) Nodes for Telecom Operators (Grameenphone, Warid Bangladesh and TMIB) including TSP-PSL/INS, TSP-CCN, SUN-SDP, SUN-AIR, SUNMC, MINSAT, VS (Voucher Server), AXE-SCP, HP-IVR

· Reporting to the Head of Operation, recruited to manage Software Projects for Japanese Companies

• Consolidated and stabilized servers improving software development.

Reduced software development timeline.

• Reporting to the Managing Director, recruited to manage Software Development for Local Companies.
• Consolidated and stabilized servers improving software development.

Corporate training on Java and .NET technology