Md Abu Adam
Deputy Manager, Sales Planning And Operations
Gulshan, Dhaka
Summary
Dynamic sales operations leader with a proven track record at BYSL Global Technology Group, excelling in new store expansion and staff training. Enhanced customer satisfaction through innovative problem-solving and strategic process improvements, successfully launching multiple flagship stores while fostering a collaborative team environment. Skilled in retail operations management and employee performance evaluations.
Overview
7
7
years of professional experience
2
2
Languages
10
10
years of post-secondary education
Work History
Deputy Manager, Sales Planning and Operations
BYSL Global Technology Group
01.2025 - Current
- Spearheaded the launch of 7 new stores in Bangladesh (5 flagship, 2 multi-brand), ensuring seamless operational readiness and superior customer experience.
- Currently managing 10 upcoming store openings, overseeing cross-functional coordination, merchandising plans, and store setup.
- Trained and mentored local and international sales teams, significantly improving product knowledge, operational skills, and customer service.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Developed and executed strategies that boosted customer satisfaction and strengthened overall sales performance.
Assistant Manager, Sales Planning and Operations
BYSL Global Technology Group
01.2024 - 12.2024
- Spearheaded the successful launch of 3 flagship stores in Bangladesh, ensuring operational readiness and seamless execution.
- Mentored and trained sales teams across Bangladesh and the UAE, significantly elevating their operational knowledge, product expertise, and customer service standards.
- Collaborated with senior management on strategic initiatives to drive business growth and operational improvements.
- Supported talent acquisition by recruiting, interviewing, and onboarding new employees to strengthen team capabilities.
Sr. Exec. In Charge, Sales Planning & Operations
BYSL Global Technology Group
12.2022 - 12.2023
- Oversee the day-to-day display center operations.
- Manage the sales team.
- Successfully launched ILLIYEEN’s first multi-brand store in the UAE, achieving all operational objectives, and driving the brand’s expansion in the UAE market.
- Trained the UAE sales team, comprised of members from across the globe, to significantly enhance product knowledge, operational expertise, and customer service skills.
- Resolve customer issues, improve operations, and provide exceptional customer service.
- Analyze the product demand, and verify the optimization plan for the display center stock.
- Conduct the product inventory of the display center's stock.
Executive, Brand Operations
BYSL Global Technology Group
09.2021 - 11.2022
- Oversaw daily operations of display centers, ensuring a smooth workflow and exceptional customer service.
- Managed the ILLIYEEN website and social media platforms, including ad campaigns to drive engagement and sales.
- Analyzed product demand and optimized stock levels to maximize sales efficiency.
- Prepared roster plans and conducted inventory management to support seamless team and store operations.
Retail Store In Charge at ILLIYEEN
BYSL Global Technology Group
01.2020 - 08.2021
- Led and managed the store's sales team.
- Planned and executed roster scheduling, ensuring smooth store operations.
- Conducted inventory control and ensured product availability.
- Delivered in-store training to enhance team performance and customer service.
- Prepared and submitted daily sales reports to management.
Sales Associate at ILLIYEEN
BYSL Global Technology Group
03.2019 - 12.2019
- Delivered customer service, resolving inquiries, and recommending suitable products.
- Supported customers with product selection, sizing, and styling to enhance the shopping experience.
- Managed returns, exchanges, and refunds in line with company policies.
- Maintained visual merchandising standards by organizing racks and displays to maximize appeal.
Education
Bachelor of Science - Industrial And Production Engineering
European University of Bangladesh
Dhaka, Bangladesh 01.2022 - 08.2027
Diploma In Engineering - Mechanical Engineering
Barishal Polytechnic Institute
Barishal, Bangladesh 01.2014 - 12.2017
Skills
Retail operations management
Staff training and development
Team leadership
Customer service and satisfaction
New store expansion
Timeline
Deputy Manager, Sales Planning and Operations
BYSL Global Technology Group
01.2025 - Current
Assistant Manager, Sales Planning and Operations
BYSL Global Technology Group
01.2024 - 12.2024
Sr. Exec. In Charge, Sales Planning & Operations
BYSL Global Technology Group
12.2022 - 12.2023
Bachelor of Science - Industrial And Production Engineering
European University of Bangladesh
01.2022 - 08.2027
Executive, Brand Operations
BYSL Global Technology Group
09.2021 - 11.2022
Retail Store In Charge at ILLIYEEN
BYSL Global Technology Group
01.2020 - 08.2021
Sales Associate at ILLIYEEN
BYSL Global Technology Group
03.2019 - 12.2019
Diploma In Engineering - Mechanical Engineering
Barishal Polytechnic Institute
01.2014 - 12.2017