Adib Akhtab Faruquee

Network Management & Troubleshooting

• Design and maintain LAN/WAN networks with routers, switches, and firewalls.
• Monitor network health (Nagios, Cacti) and quickly fix issues to reduce downtime.
• Ensure secure SSL-remote access using VPNs and access controls.

Systems Administration (Linux)

• Troubleshoot hardware/software issues on physical and virtual servers.
• Support virtualization (VMware/KVM), Cloud (AWS) and local cloud (MIR/ROBI), and container tools (Docker/Kubernetes/Jenkins/Ansible).
• Manage application services with (Apache/HA-Proxy, Nginx, Nagios, Public DNS)

Database Administration (MSSQL/MySQL/PostgreSQL)

• Monitor and improve query performance and indexing.
• Manage backups, restores, synchronization [Async/Behind], PITR [Point-In-Time-Recovery] and ensure data integrity.
• Control database access and apply security patches.
• Monitor and improve query performance and indexing.

Information Security & Compliance

• Ensure compliance with financial standards (PCI-DSS, GDPR, BB guidelines).
• Maintain audit-ready security documentation and perform reviews.
• Support disaster recovery planning and testing.

IT Operations Oversight

• Reduced critical incident resolution time by 70-80%, minimizing service downtime.
• Developed BASH and Python monitoring scripts improving application issue detection by 60%, increasing monitoring coverage from 40% to 70% for support 5 million concurrent users.
• Perform Core transaction like (General Parking txn., Settlement Bank txn., Escrow txn. etc.) for Bank and monitor Live transaction.
• Use monitoring tools like Promituse, Graphana, Nagios, BASH/Python Script to maintain 99% system uptime and performance.

Systems Administration (Linux)

• Manage Linux servers (e.g., Ubuntu, RHEL) with regular updates and patches.
• Manage application services with (Apache/HA-Proxy, Nginx, Nagios/Zabbix, Public DNS)

Database Administration (MSSQL/MySQL/PostgreSQL)

• Install, configure, and maintain MySQL/MariaDB/PostgreSQL/MongoDB databases.
• Control database access and apply security patches.
• Fix database issues and support developers with queries.

Information Security & Compliance

• Ensure compliance with financial standards (PCI-DSS, GDPR, BB guidelines).
• Maintain audit-ready security documentation and perform reviews.
• Support disaster recovery planning and testing.

Systems Administration

• Deploy, configure, and maintain Linux-based servers and related services.
• Apply patches, updates, and security hardening to maintain system stability and integrity.
• Monitor server health and performance using tools like Nagios, Zabbix, or Prometheus.

Networking & Connectivity

• Troubleshoot connectivity issues across the internal infrastructure and cloud-hosted services.
• Ensure secure access controls and data flow between systems.

Database Support

• Install, configure, and maintain MSSQL/MySQL/PostgreSQL databases.
• Work with developers to optimize query and data performance.
• Manage backups, restores, synchronization and data integrity.

Security & Compliance

• Implement and enforce basic security practices (e.g., firewalls, SELinux, SSH hardening, file permissions).
• Assist with user access controls and audits for compliance with FinTech security policies.
• Participate in periodic vulnerability scans and remediation efforts and manage security measures, including end-to-end encryption, multi-factor authentication (MFA), firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection.

IT Operations & Support

• Ensure the uptime and reliability of internal systems and FinTech application [iOS, Android, web, USSD] environments.
• Participate in system backups, disaster recovery drills, and incident response efforts.
• Ensure the uptime and reliability of banks, telecom operators, payment gateways, utility billers, & merchant networks and also ensuring integration.

• Evaluated system logs and error reports to identify root causes of issues, implementing corrective actions to prevent recurrence.
• Optimized network configurations for improved security and reduced downtime during peak usage periods.
• Supported the deployment of cloud-based solutions, facilitating a more agile and scalable IT infrastructure for the organization.
• Implemented efficient backup solutions for data protection, minimizing potential risks of data loss.
• Assist in installing, configuring, and maintaining Linux and Windows servers.
• Assist in user access management, authentication, and security controls.
• Provide L1/L2 support for server, network, and application issues.
• Reduced server downtime by 20% by implementing proactive monitoring tools (Nagios, Zabbix).