Adina Alam
Dhaka
Summary
Experienced L&D professional specialising in designing and delivering impactful training programmes across various industries. Led comprehensive training strategies that align learning initiatives with business objectives. Enhanced team performance by bridging skill gaps and implementing targeted development strategies in diverse, multicultural settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager- l & D, Group Training Head
Dekko legacy group
Dhaka
06.2025 - 06.2026
- Spearheaded groupwide training strategy, aligning learning initiatives with business objectives across multiple industries.
- Conducted training needs analysis (TNA) and designed competency-based training frameworks for varied functions.
- Developed and facilitated leadership development, soft skills, and technical training programs for managers and frontline employees.
- Directed performance management process, linking training outcomes with employee development and appraisal results.
- Prepared and managed annual training budgets, optimizing resources and ensuring high return on investment.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
Training Manager
Renaissance Gulshan Dhaka Hotel (Marriott Proper)
Dhaka
01.2023 - 06.2025
- Conduct comprehensive training needs analysis to identify skill gaps and implement effective learning solutions aligned with business goals.
- Manage the Learning Management System (LMS), ensuring timely course assignments, tracking completion, and generating training compliance reports.
- Led and completed compliance training programs, ensuring 100% adherence to brand and legal requirements.
- Organised and facilitated townhall meetings, leadership development programmes, and EMBARK orientation sessions to drive engagement and professional growth.
- Designed, implemented, and monitored performance management initiatives to support employee development and succession planning.
- Prepared and monitored annual training budgets, ensuring cost-effective utilization of resources.
- Built partnerships and coordinated with external training institutions for specialized learning programs.
- Designed and delivered leadership and departmental training sessions, enhancing managerial capabilities.
Assistant Manager Training And Development
Uttara Motors Ltd. (Bajaj International Training)
Dhaka
10.2018 - 01.2023
- Partnered with the Bajaj International Training Team to design and implement impactful training strategies across Bangladesh.
- Led the nationwide training of 316 dealers and 1,200+ sales professionals, conducting workshops on sales techniques, communication, negotiation, and leadership.
- Conducted travel-based training programs across all regions, ensuring consistent knowledge transfer and alignment with business goals.
- Delivered technical and behavioural training modules, including: Sales Fundamentals & Advanced Sales Skills, Effective Communication & Active Listening, Negotiation & Customer Handling, Leadership Development for Midlevel Management.
- Managed the Learning Management System (LMS), including: Coordinating system implementation and learner access across dealer networks, Developing and curating LMS content, assessments, and learning paths, Conducting technical training sessions to guide salespeople on using the LMS effectively, Driving adoption.
Assistant Coordinator, Training ( SEIP Project)
Bangladesh Association of Call Centre and Outsourc
Dhaka
11.2016 - 09.2018
- Managed and coordinated the full spectrum of training objectives under the SEIP project, ensuring alignment with project goals and donor requirements.
- Liaised between SEIP Secretariat, ADB, and over 20 partner training institutions, facilitating effective project execution.
- Supervised partner institutions, ensuring adherence to Standard Operating Procedures (SOPs) and compliance with project guidelines to uphold training quality.
- Oversaw implementation and continuity of regular training programs across multiple institutions.
- Conducted Training of Trainers (ToT) sessions and facilitated capacity-building initiatives for instructors.
- Led trainer recruitment processes, ensuring selection of qualified professionals in line with project standards.
- Compiled monitoring reports, offering constructive feedback to institutions and confirming timely submission of progress updates.
- Verified and maintained documentation for all trainees, ensuring accuracy and compliance for project reporting and audits.
Training Management Specialist (SEIP Project)
Digicon Technologies Ltd.
Dhaka
11.2016 - 09.2018
- Managed and coordinated the full spectrum of training objectives under the SEIP project, ensuring alignment with project goals and donor requirements.
- Oversaw implementation and continuity of regular training programs across multiple institutions.
- Supervised and monitored partner institutions to confirm strict adherence to Standard Operating Procedures (SOPs) and compliance with project guidelines.
- Liaised between SEIP Secretariat, ADB, and over 20 partner training institutions to facilitate seamless project execution.
- Conducted Training of Trainers (ToT) sessions and facilitated capacity-building initiatives for instructors.
- Led trainer recruitment processes, ensuring selection of qualified professionals in line with project standards.
- Maintained and verified trainee documentation for accuracy and compliance, supporting project reporting and audit requirements.
- Compiled monitoring reports, delivered feedback to institutions, and ensured timely progress submissions.
Senior Executive Human Resource
Hamid Fabrics Ltd.
Dhaka
03.2012 - 05.2013
- Manage end-to-end recruitment and selection processes, including sourcing, screening, interviewing, and onboarding of employees.
- Assist in HR policy formulation, implementation, and review to ensure alignment with organizational objectives.
- Facilitate HR reporting and analytics for management decision-making.
- Assist in performance management processes, supporting appraisals and goal setting to foster employee development and alignment with organisational objectives.
- Coordinate training and development programs to enhance employee skills and engagement.
- Support employee relations by addressing queries, grievances, and ensuring effective communication between management and staff.
- Maintained employee records and HR databases, ensuring compliance with labour laws and organisational policies to uphold legal and regulatory standards.
- Organised employee engagement activities and wellness programmes to enhance workplace culture and recognise employee contributions.
Shift Manager
Pizza Hut
London
01.2011 - 12.2011
- Managed daily restaurant operations during assigned shifts, ensuring exceptional customer service and smooth workflow to enhance guest satisfaction.
- Supervised and motivated team to deliver high-quality customer service and efficient operations, contributing to a cohesive and productive work environment.
- Managed shift scheduling, delegated tasks, and provided on-the-job training and guidance to staff.
- Resolved customer complaints and feedback promptly to ensure positive dining experience.
- Managed cash handling, stock management, and shift reporting to uphold operational efficiency.
- Monitored food preparation, hygiene, and safety standards, ensuring compliance with company policies and UK food safety regulations.
- Assisted Restaurant Manager in achieving sales targets and operational goals to enhance overall restaurant performance.
- Fostered positive work environment, promoting teamwork and accountability to enhance staff engagement and retention.
Education
MBA - Human Resources
International University of Business, Agriculture and Technology (IUBAT)
Dhaka, Bangladesh06-2025
Bachelor of Business Administration - Management
East West University
Dhaka, Bangladesh01-2011
Skills
- Learning management
- Curriculum development
- Compliance training
- Instructional design
- Performance monitoring
- Employee training
- Stakeholder engagement
- Leadership development
- Mentoring and coaching
Certification
Embark- Introduction to Leadership, Marriott International, Does not expire
Languages
English
Hindi
Custom
11 years 3 months
Timeline
Manager- l & D, Group Training Head
Dekko legacy group
06.2025 - 06.2026
Training Manager
Renaissance Gulshan Dhaka Hotel (Marriott Proper)
01.2023 - 06.2025
Assistant Manager Training And Development
Uttara Motors Ltd. (Bajaj International Training)
10.2018 - 01.2023
Assistant Coordinator, Training ( SEIP Project)
Bangladesh Association of Call Centre and Outsourc
11.2016 - 09.2018
Training Management Specialist (SEIP Project)
Digicon Technologies Ltd.
11.2016 - 09.2018
Senior Executive Human Resource
Hamid Fabrics Ltd.
03.2012 - 05.2013
Shift Manager
Pizza Hut
01.2011 - 12.2011
MBA - Human Resources
International University of Business, Agriculture and Technology (IUBAT)
Bachelor of Business Administration - Management
East West University