Python
Open To Work
Hi, I’m
Adnan Malik Rohan
Malik
Dhaka,Dhaka
Work Preference
Timeline
Bengali & English Medical Interpreter (Independent
Medical Interpretation Company
06.2025 - Current
Operations Lead
Augmedix Bangladesh
04.2023 - 04.2025
Senior Operations Supervisor
Augmedix Bangladesh
08.2022 - 07.2023
Senior Operations Analyst
Augmedix Bangladesh
08.2017 - 07.2022
HR and Admin Support Executive
Augmedix Bangladesh
04.2015 - 07.2017
Independent University, Bangladesh
MBA from Finance
01.2015 - 04.2020
Sub-Edtor
The Daily Observer
02.2014 - 09.2014
Operations Coordinator
Outsourcing Paradise
05.2011 - 11.2012
Customer Service Executive
Legato Services Limited
02.2010 - 06.2010
Independent University, Bangladesh
BBA from International Business
05.2009 - 09.2013
Work History
Medical Interpretation Company
Bengali & English Medical Interpreter (Independent
06.2025 - Current
Job overview
• Provide consecutive medical interpretation between Bengali-speaking patients and US healthcare providers including doctors, nurses, and medical staff
• Accurately interpret medical terminology, diagnoses, treatments, and consent-related information in real time
• Provide cultural mediation to help patients navigate the US healthcare system and help providers understand cultural differences
• Maintain strict patient confidentiality and adhere to HIPAA-aligned ethical interpretation
standards
• Document interpretation services including date, time, duration, and type of
interpretation
• Work remotely using USB headset, HD webcam, and LAN connection with a professional
home office setup
• Passed final assessment and completed onboarding with PTC on August 22, 2025
Augmedix Bangladesh
Operations Lead
04.2023 - 04.2025
Job overview
• Directed daily operations for a 1,000+ member team supporting US healthcare systems
• Served as liaison for EHR setup and compliance between BD and US Health Systems
• Boosted team productivity by 15% within six months via new KPI tracking systems
• Achieved 97% accuracy across 2,800+ patient records through targeted QA initiatives
• Maintained 100% HIPAA compliance, passing all audits over 8 years
• Led HIPAA-compliant system implementations for 1,000+ users
Augmedix Bangladesh
Senior Operations Supervisor
08.2022 - 07.2023
Job overview
• Supervised 400+ medical transcriptionists, including training, performance improvement
plans, and conflict resolution
• Reported weekly, monthly, and annual metrics; identified trends to improve execution
• Reduced overtime costs by 18% through workforce planning and shift optimisation
• Increased new-hire retention by 22% with an 8-week structured onboarding program
• Managed relationships with 350 part-time and 725 full-time US doctors
• Led doctor retention, employee retention, and SOP development initiatives
Augmedix Bangladesh
Senior Operations Analyst
08.2017 - 07.2022
Job overview
• Managed EHR activation, troubleshooting, and maintenance
• Handled workforce management tools, CRM platforms, and payroll data
• Key team member who launched medical documentation operations in Bangladesh from
inception to enterprise scale
Augmedix Bangladesh
HR and Admin Support Executive
04.2015 - 07.2017
Job overview
• Processed onboarding/offboarding for entire Augmedix team, managed social media, allocated compliance and policy training and worked on logistics
The Daily Observer
Sub-Edtor
02.2014 - 09.2014
Job overview
• Processing onboarding and offboarding documents and access of employees.
• Manage training records of employees and offshore partners
• Transcribing and editing daily feedback from providers
• Providing information relating to specific departments of the company
• IT news proofreading & reporting on IT news
Outsourcing Paradise
Operations Coordinator
05.2011 - 11.2012
Job overview
- Managing Canadian Debt operation in collaboration with DCO
- Responsible for managing leads generated by Outsourcing paradise's representatives
- Responsible to recruiting new representatives
- Prepare daily, weekly and monthly sales progress charts for DCO
Legato Services Limited
Customer Service Executive
02.2010 - 06.2010
Job overview
• Responsible for generating leads of finance related campaign and turning them into sales
• Responsible for meeting the monthly sales target for straight 8 months.
• Incharge of qualifying leads for the newcomers and assist them in making sales
• Train new and existing employees on basic tactics of sales (unofficial).
Overview
16
years of professional experience
10
years of post-secondary education
Education
Independent University, BangladeshDhaka, Bangladesh
BBA from International Business
05.2009 - 09.2013
Independent University, BangladeshDhaka, Bangladesh
MBA from Finance
01.2015 - 04.2020
Skills
- Cultural insight
- Video remote services
- Patient assessment
- Patient escort
- Bilingual communication
- Continuing education
- FLUENT IN Bengali, English
- Motivational attitude
- Strong team building skills
- Operational efficiency
- Facility management
- Asset management
- Acknowledgment of customer needs
- People management proficiency
- Safety management
- Workforce management
- EHR Management
- Customer Management
Summary
Results-driven Operations and Compliance Manager with 10+ years of experience in healthcare operations, quality assurance, workforce management, and regulatory compliance across large-scale international environments. Proven ability to lead teams of 1,000+ professionals, improve operational efficiency, and maintain high standards of HIPAA compliance and service delivery.
Experienced in healthcare documentation systems, EHR operations, medical interpretation, workforce optimisation, and cross-functional stakeholder management. Recognized for driving productivity improvements, enhancing employee retention, and building scalable operational frameworks within fast-paced healthcare organizations.
Strong background in leadership, compliance governance, and process improvement, complemented by research interests in AI-enabled compliance systems, ESG governance, and human-centric organizational sustainability. Skilled in Microsoft Office, CRM platforms, Asana, ClickUp, Smartsheet, and AI productivity tools including ChatGPT and Claude.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Jira
Asana
Clickup
Claude
Chat GPT
Smartsheet
Google Suite
Microsoft 365
Workforce Management Tool
Humanity/ Shiftplanning
Organogram
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
German
Elementary (A2)
Hindi
Upper intermediate (B2)
Italian
Elementary (A2)
Spanish
Beginner (A1)
Certification
Certificate of completion: Claude 101
Anthropic
Issued Apr 2026
Credential ID pgb288piue7q
Career Essentials in Generative AI by Microsoft and LinkedIn
Microsoft
Issued Jun 2025
Skills: Generative AI
Generative AI: The Evolution of Thoughtful Online Search
Issued Jun 2025
Skills: Generative AI
What Is Generative AI?
Issued Jun 2025
Skills: Generative AI
Building a HIPAA Compliance Program
Issued Jun 2025
Project Management Foundations
Issued Mar 2025
Skills: Project Management
Managing OKRs with Microsoft Viva Goals
Issued Mar 2025
Skills: Microsoft Viva, Objectives and Key Results (OKRs)
Building KPIs for Data-Driven Strategy
Issued Mar 2025
Skills: Strategic Data Analysis, Key Performance Indicators
OKRs to Drive Alignment, Autonomy, and Accountability in a Hybrid Workplace
Issued Mar 2025
Skills: Telecommuting, Objectives and Key Results (OKRs)
Measure What Matters: Succeeding with Objectives and Key Results (OKRs)
Issued Mar 2025
Skills: Objectives and Key Results (OKRs)
Goal Setting: Objectives and Key Results (OKRs)Issued Mar 2025
Skills: Goal Setting, Objectives and Key Results (OKRs)
Learning Bitcoin and Other Cryptocurrencies
Issued Jan 2025
Skills: Cryptocurrency, Bitcoin
Cryptocurrency Foundations
Issued Jan 2025
Skills: Operation, Cryptocurrency
Advanced Certificate for Management Professionals
Institute of Business Administration (IBA) - University of Dhaka
Skills: Operation
IT Security Foundations: Core Concepts
Issued May 2022
Become a Cybersecurity Professional
Issued May 2022
Learning the OWASP Top 10
Issued May 2022
The Cybersecurity Threat Landscape
Issued May 2022
QuickBooks Pro 2021 Essential Training
Issued Apr 2022
Creating a Top Talent Program
Issued Apr 2022
Skills: Operation
Corporate Finance Foundations
Issued Mar 2022
Show credential
Skills: Operation
Human Resources: Payroll
Issued Mar 2022
Business Analysis: Essential Tools and Techniques
Issued Mar 2022
HIPAA Associate (HIPAAA)
HIPAA Exams
Issued Feb 2016
Credential ID 45933
Human Resources Foundations
Issued Mar 2022
Data Analytics for Lean Six Sigma
Coursera
Issued Dec 2020
Advanced Certificate For Management Professionals
Institute of Business Administration, University of Dhaka
Issued Jul 2018
Credential ID 10902
HIPAA for Health Care Workers
Hippa Compliance Associates
Issued Feb 2016
Credential ID 127991
Interests
Content creation
Traveling
Portfolio
Strategic Human Centric Compliance