Ehsanul Haque
BANKSTOWN
Summary
- Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Rental Service Officer
Europcar Australia
Sydney, Australia
11.2023 - 07.2024
- Open and close rental agreements.
- Answered telephones to assist customers and resolve issues.
- Responded to inquiries about rates, promotions, features, and benefits of various car models for rent.
- Inspected returned vehicles upon completion of the rental period for damages or missing items.
- Ensured vehicles were clean and presentable before being rented out, and checked oil levels and tire pressure.
- Assisted customers with rental inquiries and requests, and provided information on available vehicles.
- Maintained accurate records of all rental transactions, updated inventory logs, and availability sheets.
- Net Promoter Score (NPS) results, Ancillary Sales results, Damage Reporting, and Station Audit results.
- Positive winning ‘can-do' attitude, initiative, driven and competitive.
Team Member
Woolworths
Sydney
05.2023 - Current
- Stayed informed of company and store updates from leadership.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Upheld high standards of productivity and quality in operations.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Developed positive customer relationships through friendly greetings and excellent service.
Customer Service Assistant
Ampol
Sydney
03.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated information to customers about product quality, value and style.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Built and maintained working relationships with peers and upper management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Assistant Manager
Shakil fresh fruit ltd
Dhaka
01.2016 - 12.2022
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Marketing Executive
Priyo Bangla Lift
Dhaka
03.2022 - 12.2022
- Promoted sales of elevators through face to face marketing
- Communicated information to customers about product quality, value, and style.
- Participated in training and other learning opportunities to expand knowledge of the company and position.
- Built and maintained working relationships with peers and upper management.
- Maintaining monthly based sales and quotation for the customers.
VOLUNTEER
Youth Society of Bangladesh
Bangladesh
04.2017 - 06.2019
- Volunteered in weekly fund raising activities
- Initiated and organized a fund raising event
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
Education
Bachelor of Accountancy - ACCOUNTING, BUSINESS & FINANCE.
University of Wollongong
NSWIAL A’LEVELS -
EARTH HOUSE ALTERNATIVE SCHOOL
01.2021
IGCSE O’LEVELS -
BRITISH
01.2019
Skills
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Responding to Difficult Customers
- Verbal and Written Communication
- Microsoft Office
- Cash Handling, merchandising & time management
- Available Nights, Weekends and Holidays
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Reference
- Nazmul Haque Shakil (Rental Service Officer), Europcar
Mob: 0420206680
- Afroza Parvin (sales Professional) Micheal Hills
Mob: 0451858889
- Fouhad Chowdhury (Customer Service Assitant) Ampol.
Mob: 0424226578
Timeline
Rental Service Officer
Europcar Australia
11.2023 - 07.2024
Team Member
Woolworths
05.2023 - Current
Customer Service Assistant
Ampol
03.2023 - 08.2023
Marketing Executive
Priyo Bangla Lift
03.2022 - 12.2022
VOLUNTEER
Youth Society of Bangladesh
04.2017 - 06.2019
Assistant Manager
Shakil fresh fruit ltd
01.2016 - 12.2022
Bachelor of Accountancy - ACCOUNTING, BUSINESS & FINANCE.
University of Wollongong
IAL A’LEVELS -
EARTH HOUSE ALTERNATIVE SCHOOL
IGCSE O’LEVELS -
BRITISH
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