Ahamed Nabi

Knowledgeable and dedicated customer service professional with extensive experience in Online and E-commerce business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service. Enthusiastic Customer Service Representative with 5+ years of e-commerce customer service experience. Skilled in using computers and web-based applications to handle high volumes of workflow in team-driven environment. Meets customer satisfaction standards, efficiency metrics and issue-resolution targets to exceed customer expectations. Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in CRM and Software techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Customer Service Training/Alison