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Associate Principal Engineer

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Organized and Goal Drive banking professional with 2.5 years of experience successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-driven professional skilled in customer relationships, problem-solving, and risk assessment. Delivers efficient solutions and ensures client satisfaction through clear communication and adaptability.

As a remote banker, I focus on customers about digital banking tools, achieving a significant 30% decrease in in-branch visits. I am skilled in addressing customers' inquiries efficiently, showcasing strong problem-solving abilities and attention to detail. My experience of high-volume calls while meeting performance targets reflects my dedication to service excellence. My proactive approach and commitment to enhancing customer experiences uniquely position me as a valuable team member.

 Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with analytical approach to business planning and day-to-day problem-solving. 

Successful and driven Customer Service Specialist equipped with strong conversational abilities and persuasive approach. With background and experience working in a contact center environment, always focused on completing work quickly to consistently exceed targets, I truly enjoy excelling and pushing myself to serve customers and meet their needs. Reliable team member accustomed to taking on challenging tasks. Work well independently. I look forward to tasks where I can learn and grow.
With Fluency both in writing and speaking in English and Spanish language.

Akika Sultana

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Banker

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MBA - Accounting

BBA - Accounting

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Banker

MBA - Accounting

BBA - Accounting

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