Ali Reza Samin

Customer Relationship Executive with 3+ years of experience in customer support, lead generation, appointment setting, client relationship management, and sales development across the U.S. and Canada. Proven ability to build strong customer relationships, manage client communications, and improve retention through proactive follow-up and personalized service.

Skilled in cold calling, telemarketing, CRM software, prospecting, pipeline management, and customer lifecycle optimization. Experienced in handling inbound and outbound calls, identifying qualified leads, scheduling appointments, and supporting sales teams to exceed conversion targets.

Strong record in customer satisfaction, conflict resolution, and relationship building, with a focus on maintaining long-term client loyalty. Adept at using data-driven insights and CRM analytics to track performance, identify opportunities, and streamline customer engagement processes.

Key Skills: Customer Relationship Management (CRM) | Lead Generation | Appointment Setting | Cold Calling | Client Retention | Customer Experience (CX) | Customer Support | Sales Development | Telemarketing | Communication | Prospecting | Pipeline Management | CRM Tools (HubSpot, Salesforce, Zoho) | B2B & B2C Sales | Remote Work

Open to remote opportunities as a Customer Relationship Executive, Customer Support Specialist, or Sales Development Representative with a company that values teamwork, performance, and professional growth.

Let’s connect to discuss how I can help you strengthen customer relationships, increase retention, and drive sales success.

• Personal Development: Passionate about continuous learning through self-help books and travelling
• Cultural Exploration: Enjoy exploring diverse cuisines and engaging with people from different backgrounds.
• Networking: Value meaningful conversations and connections that foster personal and professional growth.

• Date of Birth: 01/11/00
• Gender: Male

My career objective is to build a solid career at the intersection of operations, marketing, and technology, where I can grow from an execution-focused role into a leadership position. I want to master systems—CRMs, marketing workflows, automation, and data-driven decision-making—and use them to help companies scale efficiently.

Over time, my goal is to take on greater ownership, lead teams, and contribute at a strategic level while continuing to develop skills in AI, analytics, and process optimization. Ultimately, I’m working toward financial independence and the ability to create or lead high-impact, tech-enabled businesses that solve real problems and create long-term value.

Volunteer Experience: Dayemi Foundation

Role: Volunteer, Duration: 2018–2022, Location: Brahmanbaria and Chattogram, Bangladesh

Responsibilities & Contributions:

• Assisted in organizing food distribution, health checkups, and educational support events for orphans in rural regions
• Coordinated on-site logistics, including venue setup, supply distribution, and beneficiary registration
• Supported fundraising and awareness campaigns by preparing visual content, and communicating with donors and visitors
• Collaborated with fellow volunteers to ensure the smooth execution of outreach programs across multiple locations
• Helped document activities and success stories, contributing to annual reports and community updates