Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Hobbies and Interests
Training
Certification
Timeline
Generic
Alison Hawkins

Alison Hawkins

Dhaka

Summary

Experienced Administrative Assistant dedicated to providing exceptional customer service in fast-paced environments. Proactive and responsive with a data-driven approach and good scheduling abilities. Skilled in building positive relationships with customers and colleagues, both national and international. Keen attention to detail and strong decision-making skills to manage multiple tasks.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Campus Manager Primary School

Grace International School
03.2021 - 12.2023

Campus Administrator/ Events Coordinator

Grace International School
03.2016 - 03.2021
  • Answer the telephone, maintain systems for student handling, handle school mail, organize visits and appointments, maintain the school filing system, assist the Head of school, maintain petty cash records, and support teaching staff.

English Language Teacher grade 5 to 10

Assemblies of God Church School
07.2011 - 03.2016
  • Follow the curriculum and teach
  • Lesson Plan
  • Assessment papers
  • Report Card
  • Meet and Greet Parents

Mathematics Teacher – Grade 1

Mastermind School (Junior Section)
04.2008 - 05.2011
  • Follow the curriculum and teach
  • Lesson Plan
  • Assessment papers
  • Report Card
  • Meet and Greet Parents

Front Office/Receptionist

LM Ericsson Bangladesh
05.2007 - 07.2007
  • Managing walk-in customers, answering phone calls, receiving bills, making appointments, and updating the EBL Database.

School Secretary –Academic Focus

Assemblies of God Church School (AG School)
01.2006 - 04.2007
  • Type semester test papers, answer phone calls, issue Board Meeting invitation letters, maintain academic reports, and perform official work as directed.

Office Administrator, Secretary to the Country Manager

Tetra Pak Asian Emerging Markets
12.2002 - 08.2005
  • Co-coordinate relationships with customers, manage reception, maintain office records, handle travel expenses, and support staff administration.

Telephone Operator and Receptionist

American Express Bank Ltd (Head Office)
12.2001 - 11.2002
  • Managing walk-in customers, answering queries, setting up meetings, and coordinating with departments.

Customer Care Officer

Dominox Technologies
01.2001 - 12.2001
  • Meet walk-in customers, answer queries, generate bills, and retain customers.

Sr. Campus Manager

Grace International School
01.2023
  • Engage with the vision, mission, and values of the organization, work cooperatively in a team spirit, ensure the best interest of the organization, demonstrate positive relationships with all members of the school community, communicate and collaborate with Principals and Campus Managers, manage campus operations, maintain systems for student handling, organize visits and appointments, maintain petty cash records, and conduct Fire & Security Drills.

Education

MBA - Nano MBA Strategic Thinking

GLOBIS University
Graduate School In The Chiyoda, Tokyo, Japan

O’ Levels & A’ Levels -

TESOL / TEFL - Education Administration

Worldtesolacademy

Skills

  • Fully compatible and comfortable working with Microsoft Office
  • Operating System (OS): Windows 95, 98, 2000, ME, XP, Windows Vista & Win7
  • Browsers and Email Applications: Internet Explorer, Google Chrome, FireFox, Safari, Outlook Express, Microsoft Outlook,
  • Application: Adobe Photoshop, Adobe Illustrator, Publisher, G-Suite, Canva, Chatgpt, etc
  • Negotiation
  • Management
  • Stakeholder Communication
  • Facilities Management
  • Student Engagement
  • Administration
  • Program Development
  • Administrative Staff Coordination
  • Public Speaking
  • Disciplinary Actions
  • Policies and Procedures Enforcement
  • Program Analysis
  • Curriculum management
  • Academic Standards Management
  • Relationship Building
  • New System Implementation
  • Videoconferencing expertise
  • Adaptability and Flexibility
  • Time management abilities
  • Multitasking
  • Adaptability
  • Team building
  • Inventory Management
  • At-Risk Student Intervention
  • Student Registration
  • Student relations
  • Program Evaluation
  • Faculty Management
  • Analytical Skills
  • Social Media Promotion
  • Problem-Solving
  • Student Support
  • Curriculum Development
  • Effective Communication
  • Decision-Making
  • Budget Preparation
  • Strong Work Ethic
  • Student Needs Assessments
  • Special Education Programs
  • Time Management
  • Faculty Coordination
  • Staff Supervision

Personal Information

  • Date of Birth: 10/15/82
  • Nationality: Bangladeshi
  • Marital Status: Separated
  • Religion: Christianity

Languages

  • English, Fluent in writing and speaking
  • Bengali, Fluent in writing and speaking
  • Hindi & Urdu, Can understand and speak (not fluent)

References

  • Mr. Ashley Duff, Ex. Head of Grace Primary School, aimduff@gmail.com, +44 7740 359 900
  • Rev. Asa Michael Kain, Dhaka Assembly of God Church, 401/1, New Eskaton Road, Dhaka, 1000, +8801819228025, dhakaiya@agni.com
  • Ms. Sanchia Chowdhury, Director of Square Group, +88 (02)8951101-04
  • Dr. Michelle Luckett, Ex Principal of GIS (2017), mmluckett@gmail.com, +1 470-232-8556
  • Mrs. Diane Riggenbac, Ex Principal of GIS (2020 - 2023), dian.rigg3@gmail.com, +1(574)2923703
  • Mr. Stu Harrison, Ex CEO OF GIS, +61 434 298 771
  • Ms. Gemma Leadley, Ex Principal of GIS (2020 - 2023), dian.rigg3@gmail.com, +1(574)2923703
  • Mr. Scott Barnden, Principal of Grace Primary School, sbarnden@grace.edu.bd

Hobbies and Interests

  • Listening to music
  • Reading books
  • Traveling
  • Eagerness to learn different skills & language
  • Football and different games
  • OCD for organizing things

Training

  • Certified Business Administrator, Bangladesh Skill Bank, in continuation
  • Contract Management, University of Southampton, in continuation
  • Professional Certificate in HR Operations [PcHRO], WARD
  • LEADERSHIP SKILLS AND STAFF MANAGEMENT, DISA FACILITATOR: SONIA FARZANA ISLAM, General Manager, Human Resource, Scholastica School
  • Engaging with leadership, management and leadership styles, British Council PSGN
  • GIS Cultural Awareness & Communication Review, Monsoon Leadership Development
  • Decision Making, Planning & Communication, Monsoon Leadership Development, 02/18-02/20/18
  • Customer Care in Action, Fortune International, 10/08/04
  • Parts Inventory Management System (PIMS), Tetra Pak - Global Technical Service, 12/06-12/19/04
  • Basic ISP requirement training, 12/14-12/20/99

Certification

  • Certified Business Administrator-CBA : BANGLADESH SKILL BANK (Emotional Intelligence For Success, Motivating People, Communicating with Clarity & Impact, Negotiation for Result, Influencing People)
  • Professional Certificate in HR Operations [PcHRO]: WARD
  • LEADERSHIP SKILLS AND STAFF MANAGEMENT: DISA FACILITATOR: SONIA FARZANA ISLAM, General Manager, Human Resource, Scholastica School
  • Engaging with leadership, management and leadership styles: British Council PSGN
  • GIS Cultural Awareness & Communication Review- Monsoon Leadership Development
  • PSGN British Council Course
  • Decision Making, Planning & Communication- Monsoon Leadership Development (February 18-20, 2018)
  • Customer Care in Action – by Fortune International (October 08th 2004)
  • Parts Inventory Management System (PIMS) – Tetra Pak - Global Technical Service (December 06th till 19th 2004)

Timeline

Sr. Campus Manager

Grace International School
01.2023

Campus Manager Primary School

Grace International School
03.2021 - 12.2023

Campus Administrator/ Events Coordinator

Grace International School
03.2016 - 03.2021

English Language Teacher grade 5 to 10

Assemblies of God Church School
07.2011 - 03.2016

Mathematics Teacher – Grade 1

Mastermind School (Junior Section)
04.2008 - 05.2011

Front Office/Receptionist

LM Ericsson Bangladesh
05.2007 - 07.2007

School Secretary –Academic Focus

Assemblies of God Church School (AG School)
01.2006 - 04.2007

Office Administrator, Secretary to the Country Manager

Tetra Pak Asian Emerging Markets
12.2002 - 08.2005

Telephone Operator and Receptionist

American Express Bank Ltd (Head Office)
12.2001 - 11.2002

Customer Care Officer

Dominox Technologies
01.2001 - 12.2001

MBA - Nano MBA Strategic Thinking

GLOBIS University

O’ Levels & A’ Levels -

TESOL / TEFL - Education Administration

Worldtesolacademy

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