AMENA AKTER
20/A East Shewrapara, Kafrul, Dhaka
Summary
Experienced hospitality professional with 7+ years in front office and food & beverage roles at top hotels like Sheraton and Renaissance Dhaka. Skilled in guest service, pre-opening operations, and team coordination. Known for reliability, professionalism, and delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pre-opening Associate (Food and Beverage)
Sheraton Dhaka
Dhaka
03.2021 - 12.2021
- Supported the launch of F&B operations by organizing layout, logistics, and staff coordination
- Delivered high-quality service aligned with Sheraton’s five-star hospitality standards
- Trained junior team members and ensured adherence to hygiene and safety protocols
Pre-opening staff (Food and Beverage)
Renaissance Gulshan Dhaka
Dhaka
10.2019 - 06.2020
- Contributed to the setup and testing of food service operations before the grand opening
- Managed guest service interactions with professionalism and efficiency
- Collaborated with the team to implement Marriott brand standards across all service points
Front Office Executive
Lake Wood Residency, Dhaka
Dhaka
05.2019 - 10.2019
- Handled guest check-in/check-out, reservations, and inquiries at the front desk
- Maintained billing, record-keeping, and daily cash reports using hotel software
- Ensured a smooth and welcoming guest experience through prompt and courteous service
Front Office Executive
White House Hotel, Dhaka
Dhaka
02.2018 - 03.2019
- Managed front desk operations and assisted with room bookings and guest queries
- Maintained reservation records and coordinated housekeeping needs
- Provided consistent support to ensure high guest satisfaction
Cashier (Front Office)
Transcom Food Limited
03.2014 - 11.2015
- Processed daily cash transactions and maintained accurate billing records
- Assisted customers with orders and resolved basic service-related concerns
- Supported front desk and floor staff in delivering efficient customer service
Education
Bachelor of Arts - Tourism & Hospitality Management
IBAIS University
Dhaka01-2018
Advance Diploma - Hotel Management
Institute of Tourism & Hotel Management LTD
01-2017
Higher Secondary Certificate Exam -
Sreemangal Govt.College
Moulvibazar01-2012
Secondary School Certificate Exam -
Rifles High School
Moulvibazar01-2010
Skills
- Microsoft Office Suite
- Point of Sale (POS)
- Micros
- Nice
- Verbal and written communication
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
Awarded for Appreciation Pre-opening staff at Renaissance Gulshan Dhaka Hotels.
Certification
- E-Training Programme for Women on Supply Chain Management, Ministry of Women & Children Affairs (Govt. of Bangladesh) in collaboration with centre for policy & Development Research and Loop Tech Company Limited - 2022
- E-Training Programme for Women on Fashion Design, Ministry of Women & Children Affairs (Govt. of Bangladesh) in collaboration with centre for policy & Development Research and Loop Tech Company Limited - 2022
- Beautification & Entrepreneurship Development Training, SEIP - 2022
- Spoken English Course, Mentors - 2017
- Corporate Grooming Session - 2016
- Biggest Grooming Session - 2016
- Computer Office Application, Bangladesh Technical Education Board - 2012
References
- Md., Saidur Rahman, Asst. Restaurant Manager, dhailsaidur@gmail.com, +8801711118835, Sheraton, Dhaka, Dhaka
- Roni, Kumar Khan, Director of Human Resources, Roni.Khan@renaissancehotels.com, +8801701412617, Renaissance Dhaka Gulshan, Dhaka
Timeline
Pre-opening Associate (Food and Beverage)
Sheraton Dhaka
03.2021 - 12.2021
Pre-opening staff (Food and Beverage)
Renaissance Gulshan Dhaka
10.2019 - 06.2020
Front Office Executive
Lake Wood Residency, Dhaka
05.2019 - 10.2019
Front Office Executive
White House Hotel, Dhaka
02.2018 - 03.2019
Cashier (Front Office)
Transcom Food Limited
03.2014 - 11.2015
Bachelor of Arts - Tourism & Hospitality Management
IBAIS University
Advance Diploma - Hotel Management
Institute of Tourism & Hotel Management LTD
Higher Secondary Certificate Exam -
Sreemangal Govt.College
Secondary School Certificate Exam -
Rifles High School
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