Anika Armani
Dhaka
Summary
Proven Customer Service Representative at SHINE SKIN BANGLADESH, adept in complaint resolution and critical thinking, enhanced customer loyalty through empathetic engagement and expert product knowledge. Skilled in Microsoft Outlook and problem-solving, significantly improving client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SHINE SKIN BANGLADESH
2021.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Clothing And Textiles Studies
Govt College of Applied Human Science
Dhaka, Bangladesh12.2023
Bachelor of Science - Clothing And Textiles Studies
Government College Of Applied Human Science
Dhaka ,Azimpur08.2022
Skills
- Customer Service & order Processing
- Complaint Handling &Problem-solving abilities
- Critical Thinking
- Payment Processing
- Product Knowledge
- Call Center Operations
- Microsoft Outlook
- Data Entry , ms word ,ms excel
- Adobe illustrator ,Adobe PhotoshoP
Timeline
Customer Service Representative
SHINE SKIN BANGLADESH
2021.08 - Current
Master of Science - Clothing And Textiles Studies
Govt College of Applied Human Science
Bachelor of Science - Clothing And Textiles Studies
Government College Of Applied Human Science
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