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Customer Service Support Agent, Lead Logistics SC
A.P. Moller - Maersk · (Contractual)
Dhaka
05.2022 - Current
- Major responsibilities include maintaining relationship with Export suppliers, Clients, External parties, various desks of Maersk Bangladesh and Destination/overseas offices to materialize Export shipments.
- Meet targets defined by Team Leader and Branch Manager to keep customer happy.
- Maintain proper documentation of working with customers, in house teams.
- Maintain team and Branch KPIs (Key Performance Indicator)
- Create and update booking in Kewill (Maersk software) for 100% export bookings as guided by client specific/general process and send the same to operations team & others stakeholders as booking confirmation.
- Maintain records of shipment details separately.
- Prepare stuffing plan and provide same to warehouse/Operations team earliest possible within agreed timeline
- Follow-up shipment payment process and maintain pending payment records separately.
- Prepare ad-hoc reports based on client/business requirement
- Follow-up claim related issues, if any, with respective parties as guided.
- Proactive communication with all stakeholders in case of exceptions
- Follow Bangladesh Shipping law, Foreign Exchange policy and Maersk Global IOP in every steps.
- Ensure shipment visibility to stakeholders
- Professional and timely feedback against each and every query.
- Examples of tasks: Communication with supplier, local clients and all relevant stakeholders to arrange shipment per client's Standard Operating Procedure (SOP).Booking creation in Kewill (Maersk software).Stuffing plan preparation as per guideline, Approval and discrepancy communication, Reporting
