AR GULAM MORSHED
Customer Communication & Engagement
Comilla,08
Summary
Dynamic Customer Service Executive with proven expertise at Habiganj Carnival Operator, enhancing customer satisfaction through effective communication and issue resolution. Skilled in customer relationship management and multitasking, I consistently reduced call times while maintaining high service quality, demonstrating a strong commitment to team collaboration and customer engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Habiganj Carnival Oparator
07.2023 - 04.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Conducted 100+ Outbound/inbound Calls Daily to Pro
Marketplace
02.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree -
04.2001 -
No Degree -
04.2001 -
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Team Collaboration & Support
Multitasking & Time Management
Customer Communication & Engagement
Timeline
Customer Service Executive - Habiganj Carnival Oparator
07.2023 - 04.2025
Conducted 100+ Outbound/inbound Calls Daily to Pro - Marketplace
02.2021 - 04.2022
Habiganj Polytechnic Institute - No Degree,
04.2001 -
Cumilla Govt.Collage - No Degree,
04.2001 -