Summary
Overview
Work History
Education
Skills
Timeline
AR GULAM MORSHED

AR GULAM MORSHED

Customer Communication & Engagement
Comilla,08

Summary

Dynamic Customer Service Executive with proven expertise at Habiganj Carnival Operator, enhancing customer satisfaction through effective communication and issue resolution. Skilled in customer relationship management and multitasking, I consistently reduced call times while maintaining high service quality, demonstrating a strong commitment to team collaboration and customer engagement.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Habiganj Carnival Oparator
07.2023 - 04.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Conducted 100+ Outbound/inbound Calls Daily to Pro

Marketplace
02.2021 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

No Degree -

Habiganj Polytechnic Institute, Habiganj,Sylhet
04.2001 -

No Degree -

Cumilla Govt.Collage, Cumilla, Sadar
04.2001 -

Skills

Customer relationship management

Timeline

Customer Service Executive - Habiganj Carnival Oparator
07.2023 - 04.2025
Conducted 100+ Outbound/inbound Calls Daily to Pro - Marketplace
02.2021 - 04.2022
Habiganj Polytechnic Institute - No Degree,
04.2001 -
Cumilla Govt.Collage - No Degree,
04.2001 -

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AR GULAM MORSHEDCustomer Communication & Engagement