Ariful Islam
Student
Dhaka,13
Summary
Dynamic sales professional with a proven track record at Banglalink Digital Communications, excelling in customer service and relationship building. Achieved significant revenue growth by targeting high-potential accounts and enhancing client satisfaction through proactive issue resolution. Skilled in identifying upsell opportunities while maintaining a high client retention rate.
Overview
7
7
years of professional experience
Work History
Sales Representative
Banglalink Digital Communications
02.2024 - 08.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Account Manager
Turag Kollayan Society
01.2019 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
BBA - Management
Dhaka Business Institute
Dhaka 04.2001 -
Skills
Customer service
Timeline
Sales Representative
Banglalink Digital Communications
02.2024 - 08.2025
Account Manager
Turag Kollayan Society
01.2019 - 03.2022
BBA - Management
Dhaka Business Institute
04.2001 -