Arjan Barua
Dhaka
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VP & Senior Third Party Engagement Manager
The Hongkong & Shanghai Banking Corporation Ltd.
Dhaka
03.2024 - Current
- Settled complex agreements and statements of work, including requests for information and proposals.
- Implemented cost-reduction strategies through improved payment terms and pricing structures.
- Conducted risk assessments and forecasts for potential contracts and business decisions.
- Ensured compliance with procurement-related laws and regulations.
- Monitored supplier performance to guarantee quality, timely delivery, and responsiveness.
- Managed procurement processes from purchase order generation to delivery of goods or services.
- Evaluated potential vendors based on price, quality, service, and reliability criteria.
- Negotiated contracts and terms to secure optimal value for the organization.
AVP & Business Partner Manager
The Hongkong & Shanghai Banking Corporation Ltd.
Dhaka, Bangladesh
02.2022 - 02.2024
- Led cross-functional teams to implement banking solutions and drive operational efficiency.
- Developed strategic plans to enhance customer service and improve client engagement.
- Facilitated training sessions for staff on compliance and regulatory requirements.
- Analyzed market trends to inform business strategies and product offerings.
Senior Officer, Payment Services
The Hongkong & Shanghai Banking Corporation Ltd.
Dhaka, Bangladesh
11.2021 - 02.2022
- Processed customer payments efficiently using accounting software, ensuring swift transactions.
- Verified transaction details for accuracy and compliance with established policies.
- Reconciled daily payment reports to maintain consistency and correctness.
- Assisted customers with payment inquiries through effective communication strategies.
- Collaborated with team members to enhance payment processing workflows.
- Monitored payment processing systems for issues, initiating timely resolutions.
- Maintained detailed transaction records for audit purposes, supporting transparency.
Officer, Credit Services
The Hongkong & Shanghai & Banking Corporation Ltd.
Dhaka, Bangladesh
03.2013 - 11.2021
- Oversaw daily operations of credit administration team to optimize workflow processes.
- Implemented enhancements to credit processing systems, increasing overall efficiency.
- Investigated customer complaints about billing and account-related issues.
- Collaborated with legal department to resolve disputes and manage litigation concerning credit matters.
- Reviewed payroll, vendor payments, and accounting disbursements for accuracy and compliance.
- Coordinated preparation of materials for external audits and financial reporting.
Education
MBA - Human Resources Management
United International University
Dhaka,Bangladesh01-2013
Master of Science - Geography & Environment
University of Dhaka
Dhaka, Bangladesh01-2010
Bachelor of Science - Geography & Environment
University of Dhaka
Dhaka, Bangladesh01-2008
Skills
- Contract negotiation
- Risk assessment
- Supplier management
- Strategic planning
- Compliance oversight
- Vendor evaluation
- Problem solving
Languages
Bengali
First Language
English
Advanced (C1)
C1
Accomplishments
- HSBC DAK COO Star (Oct and Dec 2024) for delivering $17K annual savings via strong vendor negotiations
- Awarded as 'Control Champion' at HSBC Bangladesh for managing risk and control in the operation.
- HSBC Global Operations Star (Jul 2022 and Jan 2023) for service performance and excellence.
- Special Recognition from HSBC Asia Pacific CEO for driving and achieving $3.3M saving via Good Borrower Rebate project.
Certification
- Legal Aspects of Documentation-BIBM
Major Projects
- Project Big Fish-Resource Augmentation and Outsource worker rationalization.
- Regulatory compliance via implementation of outsource worker minimum wage as per Central Bank’s regulations and local labour law.
Affiliations
- Social work
- travelling
- reading Books
- Football and Cricket
Technical Skills
- MS Office
- Cyber Security
- AI
References
References available upon request.
Timeline
VP & Senior Third Party Engagement Manager
The Hongkong & Shanghai Banking Corporation Ltd.
03.2024 - Current
AVP & Business Partner Manager
The Hongkong & Shanghai Banking Corporation Ltd.
02.2022 - 02.2024
Senior Officer, Payment Services
The Hongkong & Shanghai Banking Corporation Ltd.
11.2021 - 02.2022
Officer, Credit Services
The Hongkong & Shanghai & Banking Corporation Ltd.
03.2013 - 11.2021
MBA - Human Resources Management
United International University
Master of Science - Geography & Environment
University of Dhaka
Bachelor of Science - Geography & Environment
University of Dhaka
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