Arman Hossain
Dhaka
Summary
Dynamic Business Manager with proven success in driving team performance and achieving P&L targets in card business development. Skilled in crafting marketing strategies that enhance revenue growth and customer loyalty.
Overview
16
16
years of professional experience
Work History
BUSINESS MANAGER
THE PREMIER BANK PLC
Dhaka
09.2023 - Current
- Business Development: Achieve assigned P&L target of card portfolio by leading and managing Card Business team to acquire, maintain & develop business opportunities of Card Sales, Merchant Acquiring (POS), Product & Alliance and Card Collection & Recovery of the bank.
- Sales & Marketing: Formulate marketing strategies to drive sales & revenue growth of the card business portfolio.
- Product Innovation & Development: Develop existing product value proposition and new card features to increase card usage, profitable outstanding, market awareness and customer loyalty.
- Team Management: Drive and coach team subordinates to achieve business targets and deliver outstanding performance.
BUSINESS MANAGER
SHIMANTO BANK PLC
Dhaka
10.2021 - 09.2023
- Business Development: Overseeing the P&L for the card and ADC business, ensuring profitability and cost-effectiveness by managing budgets and expenses related to card operations, marketing, and customer service.
- Sales & Marketing: Develop and implement marketing strategies to promote card products and services.
- Product Innovation & Development: Innovate, develop, and implement new card products by analyzing customer usage patterns and demographics, along with enhancing card benefits and features based on customer feedback and market trends. Oversee the development and implementation of new ADC channels, such as ATMs, mobile banking, and internet banking.
- Team Management: Lead and manage a team of professionals, providing guidance, coaching, and performance management.
SALES MANAGER
THE CITY BANK PLC
Dhaka
02.2020 - 10.2021
- Sales & Marketing: Lead and guide the card sales team to acquire, maintain, and develop business opportunities for the assigned portfolio of credit card products. Develop and implement effective sales strategies to achieve revenue targets and market share growth. Responsible for achieving and delivering the quarterly and yearly agreed budget and KPIs given to the card sales team.
- Stakeholder Management: Manage and coordinate with various stakeholders, including customers, payment schemes, vendors, internal cross-functions, and regulatory bodies.
- Team Management: Lead, motivate, and coach a team of sales professionals, providing guidance, training, and performance feedback.
SALES MANAGER
EASTERN BANK PLC
Dhaka
06.2014 - 02.2020
- Sales & Marketing: Lead and guide the card sales team to acquire, maintain, and develop business opportunities for the assigned portfolio of credit card products. Develop and implement effective sales strategies to achieve revenue targets and market share growth. Responsible for achieving and delivering the quarterly and yearly agreed budget and KPIs given to the card sales team.
- Team Management: Lead and represent the card sales team to management and network partners regarding given financial and non-financial accountability as the face of this strategic business unit of the cards division.
SALES ACCOUNT MANAGER
DHL EXPRESS
Dhaka
01.2011 - 06.2014
- Sales and Marketing: Acquire, maintain, and develop business opportunities for assigned B2B sales accounts.
- Customer Relationship Management (CRM): Maintain the account database by using CRM systems (COMET) to manage client data and track interactions for necessary business growth analytics.
- Sales Strategy: Develop sales strategies, service initiatives, and contingency plans for the effective denial of competitor initiatives to maintain and grow SOW.
CONTACT CENTRE SUPERVISOR
STANDARD CHARTERED BANK
Dhaka
05.2009 - 01.2011
- Customer Service: Handle escalated customer issues, ensuring timely and effective resolution, along with supervision of contact center operations, and manage a team of inbound customer service representatives.
- Reporting and Analysis: Achieve and report a given set of individual and team KPIs, including service execution TAT, cross-function SLA, employee attrition rate, second-layer customer survey and feedback, overall abandoned call ratio, etc.
Education
MASTER OF BUSINESS ADMINISTRATION -
Southeast University
Dhaka, Bangladesh07.2012
BACHELOR OF SOCIAL SCIENCE -
National University Bangladesh
Dhaka, Bangladesh06.2003
HIGHER SECONDARY CERTIFICATE -
Dhaka College
Dhaka, Bangladesh08.1999
SECONDARY SCHOOL CERTIFICATE -
Dhaka Residential Model College
Dhaka, Bangladesh03.1997
Skills
- Business development
- Sales & Marketing
- Customer Service
- Product Innovation & Development
- Team Management
- Project management
Driving License & Validity
DK1269048CL0000
03/24/31
Phone Number - Mobile
(+880) 01730335585
Hobbies and Interests
Cooking
Driving
Personal Information
- Passport Number: A04234253
- Date of Birth: 03/16/81
- Nationality: Bangladeshi
Accomplishments
- The Premier Bank PLC: Outstanding Performer for the year 2023.
- Eastern Bank PLC: Outstanding Performer for the year 2016.
- DHL Express: Highest B2B revenue contributor in the commercial region among wholesale territory for the year 2012 and 2013.
Language Skills
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
BUSINESS MANAGER
THE PREMIER BANK PLC
09.2023 - Current
BUSINESS MANAGER
SHIMANTO BANK PLC
10.2021 - 09.2023
SALES MANAGER
THE CITY BANK PLC
02.2020 - 10.2021
SALES MANAGER
EASTERN BANK PLC
06.2014 - 02.2020
SALES ACCOUNT MANAGER
DHL EXPRESS
01.2011 - 06.2014
CONTACT CENTRE SUPERVISOR
STANDARD CHARTERED BANK
05.2009 - 01.2011
MASTER OF BUSINESS ADMINISTRATION -
Southeast University
BACHELOR OF SOCIAL SCIENCE -
National University Bangladesh
HIGHER SECONDARY CERTIFICATE -
Dhaka College
SECONDARY SCHOOL CERTIFICATE -
Dhaka Residential Model College
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