Arnab Das

Chattogram

Summary

Computer Science graduate with experience in data management, office administration, customer service, and client support. Skilled in MS Excel, CRM tools, digital workflows, scheduling, client communication, reporting, and problem-solving, with strong organizational abilities. Passionate about leveraging technology and administrative skills to enhance operational efficiency and client experiences.

Overview

years of professional experience

Work History

Cyber Security Trainee (Intern)

ETech Solution Ltd. (Edge Project)

Dhaka, Bangladesh

06.2023 - 12.2023

Gained hands-on experience in cybersecurity concepts and practices.
Conducted threat analysis, performed vulnerability assessments.
Assisted in implementing cybersecurity measures and monitoring tools.

Customer Support Assistant (Volunteer)

Obicched Foundation

02.2022 - 02.2023

Handled client inquiries via email and phone, providing timely responses and support.
Maintained accurate donor and client records in Excel and Google Sheets.
Assisted in organizing virtual and in-person events, tracking attendance, and feedback.
Supported administrative operations, including reporting, documentation, and scheduling.
Ensured high-quality client service by resolving issues efficiently.

Communication & Marketing Intern

Porte Chai

04.2021 - 09.2021

Assisted in content delivery and client communication strategies.
Prepared reports on audience engagement and feedback.
Supported team in coordinating campaigns and administrative tasks.
Managed client correspondence and scheduling tasks.

Marketing Assistant (Campus Ambassador)

Amar iSchool

04.2020 - 03.2021

Promoted company programs to students and faculty, increasing participation by 20%.
Maintained records of campus engagement activities and outreach reports.
Assisted in organizing online campaigns and feedback collection.
Coordinated marketing and administrative workflows

Education

Bachelor of Science - Computer Science & Engineering

| American International University – Bangladesh

Dhaka

02-2024

Skills

Office Administration: Scheduling, Reporting, Documentation, Record Keeping, Data Entry
Customer Service: Client Communication, Issue Resolution, Follow-up, Client Relationship Management
Technical: MS Excel, MS Word, MS PowerPoint, Google Workspace, CRM tools (basic), SQL (basic)

Programming: JavaScript, C, Java, Python
Database: PostgreSQL, MySQL
Front-End: HTML, CSS

Websites

Affiliations

Event Organizer - Computer Gaming Fest, AIUB Computer Club (2022).

Timeline