Hi, I’m
Arpita Biswas
Commercial Executive
Chittagong
Summary
Offering strong organisational and communication skills within commercial environment. Knowledgeable about customer relationship management and sales support, with ability to adapt quickly to new challenges. Ready to use and develop problem-solving, teamwork, and analytical skills in commercial role.
Skilled individual focused on obtaining experience in commercial management field. Ready to analyse data and evaluate growth for company. Flexible, reliable and excellent in multi-tasking.
Offering strong interpersonal and communication skills with solid foundation in problem-solving and customer interaction. Knowledgeable about handling customer inquiries, resolving issues, and ensuring customer satisfaction. Ready to use and develop listening, empathy, and multitasking skills in customer service role.
Overview
6
years of professional experience
Work History
Merino LimitedChittagong, Bangladesh
Commercial executive
01.2021 - Current
Job overview
- Coordinated promotional events to raise brand awareness.
- Generated detailed reports on market trends with thorough data analysis.
- Evaluated competitor activities and adjusted business strategies accordingly.
- Secured new business partnerships for company growth and expansion.
- Improved client relationships by maintaining regular communication and promptly addressing concerns.
- Fostered strong relationships with suppliers, ensured timely delivery of products.
- Collaborated closely with the marketing team for coordinated advertising efforts.
- Monitored documentation and implementation of key contract applications and working capital processes.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed documentation related to import and export processes, adhering to regulations.
- Advised clients on payment methods and tariffs applicable for their specific goods or materials imported and exported.
- Prepared detailed reports on import and export activities for management review.
- Managed entire import and export operations, optimising workflow efficiency.
- Analysed import and export documents to ensure compliance with regulations.
- Streamlined the processing of import and export documentation, improving overall efficiency.
- Coordinated with sales teams to understand product demand and adjust import and export accordingly.
- Prepared detailed reports regarding import and export activities for senior management review.
- Managed customs documentation to expedite import and export process.
- Improved relations with import and export businesses, fostering cooperative approach to inspections.
- Processed customs paperwork to support smooth imports and exports.
- Facilitated clear communication between all parties involved in import and export processes, improving efficiency.
- Coordinated transportation arrangements for imported and exported goods to ensure timely delivery.
- Oversaw import and export procedures to ensure timely deliveries.
- Managed the import and export documentation process, ensuring regulatory compliance.
- Demonstrated knowledge of international trade laws to manage import and export clearances smoothly.
- Handled all documentation related to import and export duties, simplifying trade procedures.
- Ensured compliance with all import and export regulations during international transactions.
- Managed documentation process for all imports and exports transactions.
Merino TradeChittagong, Bangladesh
Sales and marketing representative
03.2021 - 05.2022
Job overview
- Analysed consumer trends with regular market research activities.
- Designed engaging promotional materials for optimal audience impact.
- Managed client relationships by providing exceptional customer service.
- Coordinated promotional events to drive product awareness.
- Handled customer queries and complaints, ensuring total client satisfaction.
- Established strong rapport with customers for repeat business.
- Built strong vendor relations for better negotiation of deals and discounts.
- Conducted market research to identify consumer requirements, habits and trends around specific products.
- Kept thorough product and service knowledge, demonstrating features on client request.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Researched client base to understand customer needs and requirements.
- Demonstrated excellent time management and organisational skills to meet sales deadlines.
- Facilitated smooth deliveries in line with customer requests.
- Provided clear, accurate quotes and estimates to prospective clients.
- Delivered outstanding after-sales care through regular communication with customers.
- Processed orders and recorded transactions accurately.
- Grew repeat customer spending through regular updates on new products and services.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Kept clear, detailed customer records to maximise future sales opportunities.
Merino TradeChittagong, Bangladesh
Store officer
07.2020 - 12.2020
Job overview
- Facilitated smooth in-store operations by coordinating with the sales team, improving overall efficiency.
- Increased efficiency by implementing standard operating procedures for routine tasks within the store.
- Adhered strictly to company policies regarding health and safety regulations promoting a safe work environment.
- Streamlined order processing with meticulous record keeping to reduce errors.
- Ensured optimal stock levels through regular inventory checks for seamless operations.
- Coordinated deliveries and shipments to ensure timely arrival and stocking of products.
- Maintained high standards of customer service by addressing customer queries promptly and efficiently.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Delivered personalised customer service with a smile to promote return custom.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Documented stock count and operations to track usage and procurement.
- Demonstrated product usage and features to customers.
Basic Lab Diagnostic CenterChittagong, Bangladesh
Receptionist
02.2019 - 06.2020
Job overview
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
- Located information and records quickly to assist with ad-hoc queries.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Islamia University CollegeChittagong, Bangladesh
Bachelor of Social Science (B.S.S) from Economics
06.2016 - Current
Government City CollegeChittagong, Bangladesh
Higher Secondary Certificate (H.S.C) from Science
Mar.2013 - Mar.2015 (2 education.years_Label)
Dr. Khastagir Government Girls' High SchoolChittagong, Bangladesh
Secondary School Certificate (S.S.C) from Science
2011.Jan - 2013.Jan (2 education.years_Label)
Skills
Profit and loss understanding
Cost-benefit analysis
Supply chain optimisation
Commercial risk analysis
Strategic thinking
Business development
Commercial team management
Customer relationship building
Supply chain management
Product presentation
Objection Handling
Sales negotiation
Client Relationship Management
Market research analysis
Brand promotion strategy
Creative thinking
Negotiation expertise
Customer Service
Decision making
Active listening
Effective communication
Positive attitude
Negotiation tactics
Proactive approach
Public speaking
Sales data analysis
Professionalism in contact
Patience under pressure
Bilingual or multilingual
Email correspondence expertise
Customer services
Microsoft Excel database management
Microsoft Office Suite
Emergency call handling
Languages
Bengali
Native
English
Fluent
Hindi
Intermediate
Interests
Travelling
Reading books
Gardening and Farming
Listening Music
Watching Movie
References
References available upon request.
Timeline
Sales and marketing representative
Merino Trade
03.2021 - 05.2022
Commercial executive
Merino Limited
01.2021 - Current
Store officer
Merino Trade
07.2020 - 12.2020
Receptionist
Basic Lab Diagnostic Center
02.2019 - 06.2020
Islamia University College
Bachelor of Social Science (B.S.S) from Economics
06.2016 - Current
Government City College
Higher Secondary Certificate (H.S.C) from Science
Mar.2013 - Mar.2015 (2 education.years_Label)
Dr. Khastagir Government Girls' High School
Secondary School Certificate (S.S.C) from Science
2011.Jan - 2013.Jan (2 education.years_Label)