Arun Yadav

As the Managing Director of Kai Food Stuff Trading Co., I have been responsible for overseeing the company’s strategic direction, operations, and growth in the competitive food trading industry. Key responsibilities include:

• Developed and implemented business strategies to drive market expansion and revenue growth.
• Identified new business opportunities, suppliers, and distribution channels to enhance profitability.
• Negotiated contracts with international and local suppliers to ensure quality sourcing and competitive pricing.
• Managed procurement, logistics, and supply chain operations to ensure seamless product availability.
• Established and maintained strong relationships with suppliers, wholesalers, and key clients.
• Ensured compliance with UAE food safety regulations and import/export requirements.
• Led sales initiatives, developed pricing strategies, and expanded the customer base across the UAE.
• Designed and executed marketing campaigns to increase brand awareness and market share.
• Built and nurtured long-term partnerships with retail chains, supermarkets, and HORECA clients.
• Oversaw financial planning, budgeting, and cost control to maintain profitability.
• Managed accounts receivables and payables, ensuring healthy cash flow and financial stability.
• Supervised team performance, recruitment, and training to enhance workforce productivity.
• Provided excellent customer service and personalized solutions to retain and grow clientele.
• Resolved customer issues effectively to maintain a strong reputation in the industry.

Throughout my tenure as Managing Director of Kai Food Stuff Trading Co., I’ve had the opportunity to develop a comprehensive understanding of the food trading industry. This in turn has allowed me to guide the business toward sustainable growth and ensure its operational excellence.

• Developed and executed business strategies tailored to Dubai's competitive luxury hospitality market, aligning with corporate goals
• Oversaw annual budgeting, forecasting, and financial performance of all revenue streams, including rooms, F&B outlets, and banqueting services
• Optimized profitability by implementing effective cost control measures and revenue management strategies for peak and off-peak periods
• Directed day-to-day operations across all departments, ensuring seamless service delivery and maintaining brand standards
• Supervised a team of 267 staff, providing training, mentorship, and performance evaluations to foster a culture of service excellence and accountability
• Monitored the performance of nightclubs, restaurants, and banquets, ensuring unique and premium experiences for diverse guest segments
• Ensured health & safety compliance with Dubai municipality and tourism authority regulations, maintaining a 100% audit success rate
• Fostered a culture of exceptional service delivery across all touchpoints, achieving consistently high guest satisfaction scores
• Addressed guest feedback promptly through proactive communication, ensuring issues were resolved and loyalty enhanced
• Supervised F&B operations for 3 restaurants, ensuring menu innovation and high service standards to attract local and international clientele
• Monitored nightclub operations, ensuring compliance with Dubai's licensing and entertainment regulations while maximizing revenue
• Recruited, trained, and developed a team of 200+ staff, fostering a collaborative and high-performance culture
• Implemented performance management systems, motivating employees to exceed operational and financial targets
• Directed sales and marketing initiatives to promote the hotel as a leading destination for leisure, dining, and events
• Designed and executed promotional campaign packages to attract both business travelers and tourists, leveraging Dubai's seasonal influx and boosting sales in dining, nightlife and event spaces
• Built partnerships with local businesses, tour operators, and global OTAs to enhance their market presence
• Cultivated relationships with corporate clients, event planners, and vendors to drive repeat business and strengthen brand loyalty
• Oversaw the 120 sqm banquet operations, ensuring seamless delivery of corporate and social events with high client satisfaction
• Worked closely with clients to customize event solutions, enhancing the hotel's reputation as a premier venue
• Acted as the primary point of contact for ownership, delivering regular performance updates and aligning strategies with stakeholder expectations
• Engaged with local authorities and community organizations to strengthen the hotel's standing in Dubai's competitive hospitality industry

• Formulated and executed short-term and long-term business strategies to achieve financial and operational objectives
• Directed departmental heads to ensure alignment with organizational goals and quality standards
• Oversaw budgeting, forecasting, and cost management to maximize profitability
• Monitored financial performance, including revenue management, expense control, and financial reporting
• Supervised daily operations, ensuring seamless guest experiences across all departments
• Implemented SOPs to maintain service quality, health, and safety compliance
• Ensured a culture of exceptional customer service, addressing guest feedback promptly
• Fostered initiatives to improve guest experience and loyalty metrics
• Recruited, trained, and mentored a high-performing team to achieve operational goals
• Promoted a positive work environment to enhance team engagement and retention
• Developed and executed marketing strategies to enhance brand visibility and drive bookings
• Built partnerships with travel agencies, corporate clients, and online platforms
• Acted as the primary liaison between hotel ownership and staff, ensuring effective communication
• Managed relationships with vendors, suppliers, and local authorities
• Regularly reviewed KPIs and performance metrics to identify and address areas for improvement
• Conducted periodic audits to uphold service standards and operational efficiency

• Re-structured departmental operations and managed departmental budgets of over 60 Crore
• Introduced various matrices to measure services and identify areas for improvement
• Responsible for operational management and profit & loss performance of the Hotel and takes corrective steps as appropriate
• Develop & implement long and short-term plans to improve overall operational & financial performance, facility improvement and guest satisfaction
• Maintain positive guest relations and presents an image through our employees which reflects the Louvre Hotel philosophy
• Utilize Louvre Hotels procedure to properly forecast, budget, and staff in each operation department
• Ensure all reports of revenue, expenses, business volume and assets up to the company specifications
• Organized major conferences and corporate events including logistics, accommodation, entertainment and content management
• Introduced various customer relationship matrices to measure systematic development and improvement in service delivery resulting in increase in footfall of customers
• Lead cross functional teams corporate team and unit teams of Louvre Hotel Group in South Asian Market

• Consistently achieved revenue targets, achieving an annual budget of INR 350 crore across the entire group for three consecutive years
• Directed operational strategies across multiple properties, aligning with corporate goals to ensure consistent service quality, profitability, and brand integrity
• Oversaw day-to-day hotel operations, including guest services, housekeeping, food and beverage, and engineering, optimizing efficiency and service delivery
• Managed budgets, P&L statements, and financial forecasting to achieve revenue targets and control costs across all properties
• Recruited, trained, and mentored leadership teams, fostering a performance-driven culture and empowering staff to exceed expectations
• Ensured strict adherence to brand standards, safety protocols, and regulatory compliance through regular audits and process improvements
• Championed guest satisfaction by implementing service enhancement initiatives and resolving escalated concerns to maintain exceptional brand reputation
• Partnered with sales, marketing, and revenue management teams to drive occupancy, RevPAR, and guest loyalty metrics
• Evaluated KPIs and property performance metrics, identifying areas for improvement and implementing actionable strategies
• Supervised new hotel openings, renovations, and rebranding initiatives, ensuring on-time and within-budget execution
• Introduced sustainable practices and leveraged emerging industry trends to enhance operational efficiency and competitiveness
• Directed emergency response protocols to safeguard guests, employees, and assets while maintaining operational continuity
• Presented operational updates, strategic plans, and financial performance reports to the corporate leadership team

• Designed and executed operational strategies aligned with the brand's vision, driving consistent service excellence and profitability across all properties
• Monitored and enhanced hotel performance, including guest services, housekeeping, food and beverage, and overall operational efficiency
• Directed budgets, financial reporting, and cost-control measures, achieving revenue and profitability goals while maximizing operational effectiveness
• Mentored property leadership teams, fostering a high-performance culture and leading initiatives for recruitment, training, and employee growth
• Ensured compliance with brand standards, safety regulations, and hygiene protocols, conducting regular audits to maintain service consistency
• Spearheaded initiatives to elevate guest satisfaction, addressed escalated issues promptly, and ensured exceptional service delivery at every touchpoint
• Partnered with sales and marketing teams to develop strategies that increased market share, guest loyalty, and brand visibility
• Integrated emerging technologies and sustainable practices, staying ahead of industry trends to maintain a competitive edge
• Led responses to critical incidents, ensuring the safety of guests and employees, operational continuity, and protection of the brand's reputation
• Analysed and reported key performance indicators (KPIs) to assess success, identify opportunities, and recommend operational improvements

• Designed and implemented strategic sales plans, achieving and exceeding revenue targets across rooms, banquets, and ancillary revenue streams
• Identified and penetrated new markets while strengthening relationships with key accounts, resulting in increased market share and business opportunities
• Led and motivated a high-performing sales team, fostering professional development and ensuring alignment with organizational goals
• Analyzed market trends, customer needs, and competitive activities to refine sales strategies, delivering actionable insights and achieving measurable results
• Partnered with marketing, operations, and revenue management teams to align strategies, ensuring seamless guest experiences and operational efficiency
• Represented The Claridges Hotel, New Delhi at WTM, London & ITB, Berlin
• Individually responsible for channelizing the Travel Agencies business & Airlines business into the hotel
• Responsible for brand awareness of THE CLARIDGES in Leisure Inbound Market- Brochure Program tie-ups with Overseas Agents
• Responsible for channelizing residential conferences for the hotel, which provide the backbone to the revenue stream of the hotel
• The key objective is to maximize occupancy and to increase overall profitability through planning, guidance and training of other sales personnel

• Spearheaded sales strategies to achieve revenue targets across corporate, leisure, and MICE segments, resulting in a year-over-year revenue growth
• Established and nurtured strong relationships with high-profile clients, enhancing customer retention and securing long-term partnerships
• Directed a high-performing sales team, providing coaching and mentorship that led to a 100% improvement in team productivity
• Conducted market analysis to identify growth opportunities, successfully expanding market share in competitive regions
• Collaborated with revenue management to optimize pricing strategies and maximize occupancy
• Represented the hotel at industry events, trade shows, and client meetings, driving brand awareness and new business development
• Partnered with marketing to align campaigns with sales objectives, boosting lead generation and conversion rates
• Monitored sales performance metrics using CRM tools, delivering actionable insights to senior management
• Ensured compliance with corporate policies while managing budgets effectively to achieve cost-efficiency

• Independently responsible for channelizing the Travel Agencies business into the hotel
• Responsible for rate negotiations with the leading Travel Agencies for Group Movement/ Series Movement and Packages for the Hotel
• Maintaining existing database, weekly assessment of new clients and follow-ups
• Preparation of an analysis of the monthly sales report, daily confirmed business report and data indispensable for generating more business
• Responsible for brand awareness of The Metropolitan hotel nikko new delhi in Leisure Inbound Market- Brochure Program tie-ups with Overseas Agents
• Coordination with Reservation Manager for aggressive selling on weak business dates
• Responsible for channelizing the business through Embassies, Ministry of Agriculture and Japanese Corporate Accounts

• Direct Interaction with the corporate clients, promoting and selling venues to corporate members and non-members for organizing residential conferences
• Responsible for rate negotiations with the leading Travel Agencies for Group Movement and Series Movement and Packages for all Group Hotels
• Lead the team of three Sales Executives independently at New Delhi Office to achieve the set target of 66 million rupees
• Supervising and assisting with Central Reservations in co-ordination with 14 unit hotels
• Direct Business tie-ups with overseas agents like CATAI, Spain and STUDIOSIS, Germany
• Implemented new corporate/ summer packages for all the properties

• Handling of National Overseas Exhibitions of Medical and Engineering fields, other kind of shows managed was consumer and international food shows
• Being the Exhibition Managers, my job responsibilities were database collection, corresponding with Exhibitors & Organizers, client handling and all other marketing activities
• Ensuring complete management of the Exhibition & Coordination with branch offices and operational support