Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Asadullahil Galib Bin Shadaque

Customer Relationship Manager & Problem-Solving Team Member
Dhaka,Bangladesh
Asadullahil  Galib Bin Shadaque

Summary

Dedicated and customer-oriented professional with a proven track record in managing customer relationships and resolving complex issues in fast-paced environments. Possessing a Bachelor's degree in History of English Literature and international work experience in Saudi Arabia, this individual brings a strong blend of communication, problem-solving, and cultural adaptability skills. The ability to collaborate effectively with diverse teams has consistently resulted in enhanced customer satisfaction. Now seeking an opportunity to leverage skills and experience to make a meaningful contribution within a global organization.

Overview

4
years of professional experience
6
years of post-secondary education
4
Languages

Work History

Al Baik

Senior Sales Executive, Team Member
06.2023 - 10.2024

Job overview

  • Company Overview: One of the most prominent fast food chains
  • Built and maintained strong customer relationships, ensuring client satisfaction
  • Handled customer queries and resolved issues promptly to boost retention rates
  • Collaborated with the problem-solving team to identify and address operational inefficiencies
  • Assisted in implementing customer-focused solutions, improving user experience
  • Delivered exceptional customer service in one of the most prominent fast food chains
  • Ensured food quality and hygiene standards were upheld consistently
  • Worked in a high-pressure environment, effectively managing tasks during peak hours
  • Collaborated with colleagues from diverse backgrounds to maintain smooth operations
  • One of the most prominent fast food chains
  • Facilitated relationships with target accounts through implementation of proven networking methods.

Heriken.Com

Customer Service Supervisor & Problem-Solving Team
05.2020 - 03.2023

Job overview

  • Built and maintained strong customer relationships, ensuring client satisfaction.
  • Handled customer queries and resolved issues promptly to boost retention rates.
  • Collaborated with the problem-solving team to identify and address operational inefficiencies.
  • Assisted in implementing customer-focused solutions, improving user experience.

Education

As-Sunnah Skill Development Institute
House-364, East Podordiya, Satarkul Rd, Dhaka

Businesses Management Course from Accountant
04.2025

University Overview

A Business Management course is designed to teach you the skills needed to effectively manage and operate a business. It provides in-depth knowledge about various aspects of business, such as:

1. Planning and Strategy: Learning how to create business plans, set goals, and develop strategies for growth.

2. Leadership and Team Management: Understanding how to lead teams, motivate employees, and ensure collaboration.

3. Marketing and Sales: Insights into branding, advertising, customer acquisition, and retention strategies.

4. Finance and Accounting: Basics of budgeting, financial analysis, and managing business finances.

5. Operations Management: Efficiently managing daily operations, supply chain, and logistics.

6. Problem-Solving and Decision-Making: Developing analytical skills to make informed decisions and tackle challenges.


These courses are ideal for aspiring entrepreneurs, managers, or anyone looking to enhance their business acumen.

University of Dhaka

Bachelor of Arts (Honors) from History of English Literature
01.2017 - 04.2023

Skills

Timeline

Senior Sales Executive, Team Member

Al Baik
06.2023 - 10.2024

Customer Service Supervisor & Problem-Solving Team

Heriken.Com
05.2020 - 03.2023

University of Dhaka

Bachelor of Arts (Honors) from History of English Literature
01.2017 - 04.2023

As-Sunnah Skill Development Institute

Businesses Management Course from Accountant
Asadullahil Galib Bin ShadaqueCustomer Relationship Manager & Problem-Solving Team Member