ASHFAK MAHBUB Mahi
Sylhet
Summary
Experienced Application Support Engineer with a strong 2-year record. Specializing in swiftly diagnosing and resolving customer-reported issues, including challenges in third-party integrations, domains, and platform features. Committed to advancing company goals, demonstrating a proven ability to deliver effective and prompt support solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Dorik
01.2022 - Current
- Diagnosed and resolved user-reported issues, delivering tailored solutions.
- Responded promptly to support requests, guiding users through troubleshooting tasks with patience.
- Simplified technical information for non-technical users, ensuring better understanding.
- Documented faults and bugs, contributing to updates by the development team.
- Conducted research to optimize response strategies and reduce resolution times.
- Wrote detailed issue reports and prioritized user feedback for enhancement.
- Provided third-party workarounds for features not available at Dorik.
- Developed technical documentation for product features.
Education
Bachelor in Computer Science & Engineering -
Leading University
12.2022
Skills
- Debugging
- Communication
- Management
- Javascript
- React
- CSS
- HTML
- Bootstrap
- Technical Documentation
- Express JS
- Node JS
- Material UI
- Technical Writing
- Root Cause Identification
Languages
Bengali
Native language
English
Upper intermediate
B2
Certification
- Certified Web Developer, Programming Hero - 2021
Timeline
Application Support Engineer
Dorik
01.2022 - Current
Bachelor in Computer Science & Engineering -
Leading University
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