Ashfaque Hossain

• Currently leading the Research & Analysis Team of Fraud and Dispute Management, leveraging data and fraud analysis to proactively detect emerging trends and assess potential threats.
• Developed new analytical methods to identify and mitigate fraudulent activities, providing actionable insights for informed decision-making.
• Assessed fraud risks for new products and services before their launch to ensure the security and integrity of customer transactions.
• Served as the primary point of contact for analyzing and resolving sensitive fraud issues from various stakeholders.
• Shared insights on fraud trends and mitigation measures with higher management.
• Ensured accurate and timely submission of regulatory reports, minimizing organizational risks, and maintaining compliance.

• Independently work on fraud analysis and identify control points to check/mitigate risk.
• Predictive and trend analysis.
• Study and research current trends, data, technological advancement of countering fraud.
• Explore uncharted areas where focus need to be given to counter fraud.
• Independently work on fraud analysis and identify control points to check/mitigate the risk.
• Skills: Data Analysis · Fraud Analysis · Risk Analysis · Fraud Investigations

• Team lead of Fraud Complain Resolution and Reporting
• Update immediate line manager about the progress of the team & challenges
• Ensure SLA against set KPI of analysts.
• Policy & Guideline development & inter-team coordination
• Regulator & internal stakeholder query management
• Comprehensive Fraud Analysis & Reporting
• Proper monitoring of reporting database.

• Comprehensive Fraud Analysis (Fraudulent Activities which is conducted by misusing the MFS Gateway/Platform)
• Prepare investigation report to process disputed amount.
• Cross Functional Coordination with related stakeholders
• Monitor media report on Mobile Financial Service and submit report on MFS fraud news published on
  printed media
• Promptly address issues forwarded from regulator and other authentic sources and give feedback to
  concern end.
• Properly maintain and monitor Fraud Database.
• Properly monitor the timely submission of report and data of Fraud Reporting Team.

• Conducting Investigation regarding Fraudulent/Criminal activities. ( Fraudulent/Criminal activities which is conducted by misusing the MFS Gateway/Platform).
• Detail and in depth analysis of fraud transaction on diverse parameters.(Cash In and Out Patterns, Cash Out Frequency, Transaction Trail/Mapping etc.)
• Suggest feasible recommendations with CAMLCO's approval against the alleged and suspected fraud/criminal accounts.
• Monitor media report on Mobile Financial Service.
• Monthly session to the Channel Partners (Law Enforcement Agencies) about "Mobile Financial Service & Scopes of Concerted Efforts to Prevent Abusing MFS Gateway".

Conducted comprehensive Field Survey on "Climate Change and Its Impact on Migration" on Cumilla, Bhola, Lakhshmipur and Chandpur region of Bangladesh.

• Sales & marketing of automobiles in Kenya by communicating customers over the phone.
• Finding new customers and relationship development by tele sales.
• Look after advertisement & direct sales, product promotion activities.
• Negotiating with potential clients.
• Look after customer queries regarding automobiles , product promotion activities, counseling with client.