Ashik Khan
Tangail
Summary
Motivated and detail-oriented mechanical engineering diploma holder with a diverse background in customer care, production, and marketing. Equipped with strong communication and problem-solving skills, excels at collaborating with teams and delivering exceptional service. Passionate about leveraging technical knowledge and industry experience to contribute to innovative projects in the engineering sector. Thrives in dynamic environments, eager to take on new challenges that enhance skills and foster professional growth.
Overview
4
4
years of professional experience
Work History
SALES AND MARKETING
Trendbox
01.2024 - 09.2024
- Market Research: Analyzing market trends and consumer behavior to identify opportunities for promotional activities
- Stakeholder Communication: Liaising with internal teams, clients, and vendors to ensure seamless execution of promotional strategies
- Social Media Management: Overseeing social media channels to promote campaigns and engage with the target audience
CUSTOMER SERVICE OFFICER
Genex Infosys Limited
06.2023 - 01.2024
- Customer Interaction: Responding to customer inquiries via phone, email or Chat.providing timely and accurate information about product and service
- Problem Resolution: Identifying and resolving customer issues, complaints, and concerns effectively and efficiently
- Product Knowledge: Staying informed about the company's products, services, and policies to provide accurate information and support
- Training and Support: Assisting new team members with training and providing support as needed
BPO OPERATIONS MANAGEMENT
Genex Infosys limited
09.2023 - 12.2023
- Company Overview: Website https://genexinfosys.com/
- Website https://genexinfosys.com/
PRODUCTION (IMEI, AGEING)
Carlcare Technology BD Ltd
12.2022 - 05.2023
- Managed and monitored IMEI processes to ensure compliance with regulatory standards
- Analyzed and reported on aging inventory, implementing strategies to minimize excess stock
- Collaborated with cross-functional teams to improve tracking and reporting of IMEI data
- Conducted audits to maintain data accuracy and integrity within the IMEI database
OPERATOR
Daraz BD Ltd
05.2020 - 12.2020
- Product Scanning: Accurately scan and record product barcodes to manage inventory
- Inventory Management: Assist in tracking inventory levels, including restocking and organizing products
- Data Entry: Input scanned data into inventory management systems to maintain up-to-date records
- Quality Control: Conduct regular checks to ensure products are correctly labeled and scanned
Education
BPO OPERATIONS MANAGEMENT -
Genex Infosys limited
Dhaka12.2023
DIPLOMA IN MECHANICAL ENGINEER -
Tangail Polytechnic Institute
Tangail12.2022
Skills
- Sales and Marketing Knowledge
- Product packaging
- Heavy lifting
- Product assembly
- Live chat support
- Customer service
Personal Information
- Date of Birth: 11/12/99
- Gender: Male
- Nationality: Bangladeshi
Languages
English
Elementary (A2)
Hindi
Intermediate (B1)
Bengali
Bilingual or Proficient (C2)
Timeline
SALES AND MARKETING
Trendbox
01.2024 - 09.2024
BPO OPERATIONS MANAGEMENT
Genex Infosys limited
09.2023 - 12.2023
CUSTOMER SERVICE OFFICER
Genex Infosys Limited
06.2023 - 01.2024
PRODUCTION (IMEI, AGEING)
Carlcare Technology BD Ltd
12.2022 - 05.2023
OPERATOR
Daraz BD Ltd
05.2020 - 12.2020
BPO OPERATIONS MANAGEMENT -
Genex Infosys limited
DIPLOMA IN MECHANICAL ENGINEER -
Tangail Polytechnic Institute
Similar Profiles
Md Shariful IslamMd Shariful Islam
Zonal Sales Manager at RFL GroupZonal Sales Manager at RFL Group
Polash PaulPolash Paul
Marine Engine Fitter at Leelloyds Marine Engineering Pte Ltd.Marine Engine Fitter at Leelloyds Marine Engineering Pte Ltd.
Md RofiqulMd Rofiqul
Agricultural Field Worker at Nashir AgroAgricultural Field Worker at Nashir Agro