Managing online stores, providing exceptional customer support, and driving sales growth
Ashikur Rahman Joy
Skilled In Sales And Shop Management
Dhaka
Summary
Dynamic Senior Sales Manager with proven success at Shwapno Super Shop, driving revenue growth through strategic sales initiatives and exceptional client relationships. Expert in sales performance analysis and community engagement, fostering a thriving online environment while ensuring server security and effective team coordination. Recognized for enhancing customer satisfaction and community participation.
Overview
4
4
years of professional experience
Work History
Senior Sales Manager & Community Administrator
CLOUD ENGINE 2.0
Remote
01.2024 - Current
Senior Administrator & Sales Manager
Cloud Engine 2.0 (Discord Community, 15K+ Members)
https://discord.gg/GDZE4gFDpK ( name offfffffffllliiineeeeee, 899781566677540915)
Key Responsibilities:
- Manage a large Discord community of 15,000+ members, ensuring smooth operations and engagement.
- Oversee all server administration tasks, including security, role management, and compliance.
- Lead sales operations, handling inquiries, closing deals, and maintaining client relationships.
- Provide timely customer support and resolve member queries effectively.
- Coordinate with team members to ensure community growth, engagement, and satisfaction.
Achievements/Highlights:
- Senior Admin with full administrative permissions and leadership authority.
- Successfully manage high-volume sales and revenue generation within the server.
- Maintained a well-organized, active, and thriving online community.
Sales Manager
Shwapno Super Shop
DHAKA
01.2022 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor of Science - DVM
Bangladesh Agricultural University
Mymensingh 04.2001 -
Skills
Sales Performance Analysis – Tracking, reporting, and improving sales metrics
Business Development & Client Retention – Building long-term relationships and expanding opportunities
Performance Tracking & Evaluations – Monitoring team and community performance
Brand-Building Strategies – Promoting and maintaining a strong community and server presence
Server Security & Role Management – Ensuring server safety, permissions, and proper access control
Customer Support & Issue Resolution – Providing fast, effective support for members
Community Engagement & Growth – Driving participation, events, and active member interaction
Leadership & Team Coordination – Leading moderators and coordinating team efforts for smooth operations
Automate all processes to quickly resolve customer issues and simplify their experience.
I design and implement systems that automate customer support and internal workflows to make processes faster, more secure, and easier to manage.
- Custom Authentication System: Built a secure login system that prevents multi-device login, ensuring account safety.
- Discord Automation: Developed multiple Discord bots to automate tasks such as customer support, role management, sales handling, and auto done the admin or moderator work.
- Cloud & VPS Management: Hands-on experience managing VPS and cloud computing setups to ensure services run smoothly. ( learning new new things still)
- Web Solutions: Created website to manage customer requests efficiently, improving response time and overall user experience.
I am constantly learning to integrate new automation tools and cloud solutions to enhance productivity, reduce manual work, and deliver seamless experiences for users.
Interests
Timeline
Senior Sales Manager & Community Administrator
CLOUD ENGINE 2.0
01.2024 - Current
Sales Manager
Shwapno Super Shop
01.2022 - 12.2023
Bachelor of Science - DVM
Bangladesh Agricultural University
04.2001 -