Summary
Overview
Work History
Education
Skills
Automate all processes to quickly resolve customer issues and simplify their experience.
Interests
Timeline
Generic

Ashikur Rahman Joy

Skilled In Sales And Shop Management
Dhaka

Summary

Dynamic Senior Sales Manager with proven success at Shwapno Super Shop, driving revenue growth through strategic sales initiatives and exceptional client relationships. Expert in sales performance analysis and community engagement, fostering a thriving online environment while ensuring server security and effective team coordination. Recognized for enhancing customer satisfaction and community participation.

Overview

4
4
years of professional experience

Work History

Senior Sales Manager & Community Administrator

CLOUD ENGINE 2.0
01.2024 - Current

Senior Administrator & Sales Manager
Cloud Engine 2.0 (Discord Community, 15K+ Members)

https://discord.gg/GDZE4gFDpK ( name offfffffffllliiineeeeee, 899781566677540915)

Key Responsibilities:

  • Manage a large Discord community of 15,000+ members, ensuring smooth operations and engagement.
  • Oversee all server administration tasks, including security, role management, and compliance.
  • Lead sales operations, handling inquiries, closing deals, and maintaining client relationships.
  • Provide timely customer support and resolve member queries effectively.
  • Coordinate with team members to ensure community growth, engagement, and satisfaction.

Achievements/Highlights:

  • Senior Admin with full administrative permissions and leadership authority.
  • Successfully manage high-volume sales and revenue generation within the server.
  • Maintained a well-organized, active, and thriving online community.



Sales Manager

Shwapno Super Shop
01.2022 - 12.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Bachelor of Science - DVM

Bangladesh Agricultural University
Mymensingh
04.2001 -

Skills

Sales Performance Analysis – Tracking, reporting, and improving sales metrics

Automate all processes to quickly resolve customer issues and simplify their experience.

I design and implement systems that automate customer support and internal workflows to make processes faster, more secure, and easier to manage. 

  • Custom Authentication System: Built a secure login system that prevents multi-device login, ensuring account safety.
  • Discord Automation: Developed multiple Discord bots to automate tasks such as customer support, role management, sales handling, and auto done the admin or moderator work.
  • Cloud & VPS Management: Hands-on experience managing VPS and cloud computing setups to ensure services run smoothly. ( learning new new things still)
  • Web Solutions: Created website to manage customer requests efficiently, improving response time and overall user experience.

I am constantly learning to integrate new automation tools and cloud solutions to enhance productivity, reduce manual work, and deliver seamless experiences for users.

Interests

Managing online stores, providing exceptional customer support, and driving sales growth

Timeline

Senior Sales Manager & Community Administrator

CLOUD ENGINE 2.0
01.2024 - Current

Sales Manager

Shwapno Super Shop
01.2022 - 12.2023

Bachelor of Science - DVM

Bangladesh Agricultural University
04.2001 -
Ashikur Rahman JoySkilled In Sales And Shop Management