Ashrafi Zaman Ruma
Center Manager At Robi Axiata Ltd.
Dhaka
Summary
Adept at driving operational excellence and sales growth, I leveraged data analysis and staff leadership to surpass targets at Robi Axiata Ltd. Skilled in regulatory standards and customer service management, I enhanced service quality and achieved significant cost savings, demonstrating a proven track record of impactful leadership and strategic insight.
Overview
24
24
years of professional experience
6
6
Certifications
Work History
Center Manager
Robi Axiata
05.2005 - Current
- Managed work and performance of more than 20 employees.
- Evaluated the performance of vendors and suppliers regularly to ensure service quality was maintained while identifying opportunities for cost reduction.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
Sales and Marketing Manager
Royal Housing Ltd
01.2003 - 04.2005
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
Assistant Sales Manager
Shresto Housing Ltd
12.2000 - 12.2002
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Developed strong client relationships for repeat business and increased referrals.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Generated sales report to help upper management make effective decisions and sales plans.
Education
MBA - Finance
Asian University of Bangladesh
Dhaka, Bangladesh 04.2001 -
Master of Arts - Social Sciences
Dhaka University
Dhaka, Bangladesh 04.2001 -
Skills
Data Analysis
Facility Maintenance
Regulatory Standards
Staff Leadership
Operations Oversight
Financial Reporting
KPI Tracking
Schedule Management
Customer Service Management
Sales Tracking
Inventory Management
Knowledge of IOT
Certification
Leading Teams: Developing as a Leader (University of Illinois)
Timeline
Leading Teams: Developing as a Leader (University of Illinois)
08-2020
Work Smarter, Not Harder: Time Management for Personal & Professional Productivity (University of California, Irvine)
08-2020
Adapt your leadership style (University of Macquarie)
08-2020
IoT (Internet of Things) Wireless & Cloud Computing Emerging Technologies (Yonsei University)
07-2020
Ethical Leadership Through Giving Voice to Values (University of Virginia)
07-2020
Professional development: Improve yourself, always (University of Macquarie)
07-2020
Center Manager
Robi Axiata
05.2005 - Current
Sales and Marketing Manager
Royal Housing Ltd
01.2003 - 04.2005
MBA - Finance
Asian University of Bangladesh
04.2001 -
Master of Arts - Social Sciences
Dhaka University
04.2001 -
Assistant Sales Manager
Shresto Housing Ltd
12.2000 - 12.2002