Assistant Manager - Operations
Education & Immigration Consultancy
Hi, I’m
ASHRAFUL ISLAM
Dhaka
Summary
Dedicated and performance-driven Operations & Student Services Manager with 8+ years of professional experience, including 5 years in the education industry managing IELTS & PTE training centers, student support services, and international study programs. Proven expertise in UK university admission counseling, application processing, and visa guidance, along with building operational systems, leading cross-functional teams, and ensuring service excellence. Seeking to contribute to an Education & Immigration Consultancy by streamlining operational workflows, enhancing admission counseling processes, training staff, and establishing a student-first culture that drives sustainable growth. Passionate about supporting students in achieving their academic goals abroad through strategic planning, hands-on leadership, and continuous process improvement.
Work History
Education & Immigration Consultancy
Assistant Manager - Operations
Job overview
- As the Assistant Manager in the Operations Department, I play a key role in ensuring the smooth coordination of educational services, administrative tasks, and student support activities. My responsibilities extend across academic operations, financial processes, client service, and international education counseling. In particular, I support students with UK university admissions and counseling by guiding them through course selection, application preparation, document verification, and visa consultation. This allows me to maintain a high standard of efficiency, accuracy, and excellence in all areas of the institute's day-to-day functions.
- Overseeing Daily Operations: I am managing the smooth execution of day-to-day activities related to IELTS, PTE classes, and UK Study Abroad services. I am supervising staff schedules, classroom usage, and student flow to ensure operational efficiency.
- Handling Student Enrollment and Course Management: Handled student registrations, maintained accurate records, and coordinated with instructors for class scheduling and attendance.
- Providing Customer Service and Student Support: Addressed student inquiries, resolved complaints, and guided students in course selection, exam registration, and visa consultation.
- Managing Accounts and Financial Operations: I am assisting with daily financial tasks, including fee collection, invoice preparation, and follow-up on due payments. I am maintaining accurate financial records and working with the accounts team for monthly reconciliations.
- Coordinating UK Study Abroad Services: Guided students on UK university and course selection, entry requirements, and the admission process. Eligibility Review: Evaluate student profiles for admission. Communication: Respond to queries and coordinate with universities. Application Support: Assist with CVs, SOPs, LORs, transcripts, and submissions. Assisted students with Statement of Purpose (SOP) drafting and review. Guided tuition fee payments, deposits, and Consent Letters for compliance. Supported students in Visa Application preparation and submission. Managed admission timelines and tracked application progress. Liaised with universities, partner agents, and visa advisors for smooth processing.
- Maintaining Reporting and Documentation: I am preparing monthly operational, student progress, and financial reports. I am organizing and securing student records and institutional documentation for accessibility and compliance.
- Coordinating Team and Staff Support: I am contributing to recruitment efforts, onboarding new staff, and helping with training. I am observing staff performance and providing feedback to senior management.
- Supporting Marketing and Promotions: I am working with the marketing team to plan and implement promotional campaigns, both digital and offline. I am actively participating in education fairs, webinars, and seminars to represent the organization.
- Managing Inventory and Resources: I am tracking and managing the inventory of study materials, classroom tools, and office supplies, ensuring timely procurement and distribution.
- Organizing Events and Activities: I am coordinating seminars, mock tests, student orientation programs, and workshops. I am managing event logistics, sending invitations, and collecting participant feedback.
- Ensuring Compliance and Policy Adherence: Ensured adherence to institutional policies, IELTS/PTE guidelines, and immigration regulations.
British Council
Short-term Contract Consultant
Job overview
- As a short-term contract consultant in the operations department, I was responsible for supporting key functions in student services at an offline IELTS and PTE preparation center, as well as preparing for British Council IELTS Exam Center operations. I was actively involved in coordinating daily operations and conducting staff training sessions to ensure smooth and standardized procedures across all departments.
- IELTS Exam Center Setup & Coordination: Led IELTS exam center setup in coordination with interior and facility teams, ensuring full compliance with British Council standards.
- Liaison with British Council: Maintained direct communication with British Council teams; coordinated inspections and ensured exam center compliance. Managed procurement and availability of exam equipment and support materials.
- Staff Training & Development: Trained new and existing staff on admissions, student service, and exam operations; developed SOPs for consistent quality. Ensured professional experience for test-takers and resolved feedback promptly.
- Admissions & Student Support Oversight: Supervised student admissions and inquiry handling; ensured timely guidance for IELTS registration and support.
- Operational Workflow Management: Managed daily center operations, optimized student flow, and ensured efficient front-desk and classroom coordination.
- Facility & Compliance Management: Ensured facility met safety, IT, and British Council requirements; oversaw cleanliness and readiness of exam center.
- Inspection Coordination: Organized mock tests and inspections; handled scheduling, logistics, and stakeholder communication.
- Team Supervision & Support: Supervised support staff, delegated tasks, and maintained high team morale during high-volume periods.
- Reporting & Communication: Submitted daily and monthly operational reports to management and British Council contacts.
Enhance English BangladeshDhaka
Admin & Operations Assistant Manager
Job overview
- Company Overview: Education & Immigration Consultancy
- As the Admin and Operations Assistant Manager at Enhance English Bangladesh, I was responsible for managing and optimizing the day-to-day operations of the training institute and exam center. My role supported student services, staff coordination, exam logistics, and administrative compliance.
- Daily Operations Management: Supervised the overall functioning of the institute, including class scheduling, facility readiness, and staff coordination.
- Student Registration & Enrollment: Handled student admission, course enrollment, and exam booking procedures for IELTS and PTE candidates.
- Exam Center Coordination: Managed pre-exam and exam-day logistics in alignment with British Council standards, ensuring test-day readiness.
- Instructor & Classroom Support: Coordinated instructor schedules and classroom allocation, and ensured timely availability of teaching materials.
- Customer Service & Front Desk Management: Assisted walk-in students with course inquiries, registration details, and service offerings.
- Administrative Documentation: Maintained records of student attendance, payments, exam bookings, and institutional compliance.
- Financial & Accounts Support: Collected course and exam fees, issued receipts, and assisted the accounts team with daily reconciliations.
- Resource & Inventory Management: Monitored inventory of course materials, printed mock tests, office supplies, and ensured timely restocking. Organized in-house events such as mock tests, workshops, and orientation sessions.
- Reporting & Communication: Prepared regular reports for management on operational performance, student numbers, and exam metrics. Used CRM or student management systems to track registrations, schedule updates, and generate reports.
- Education & Immigration Consultancy
Education
Canadian University of Bangladesh
Bachelor of Science from Electrical and Electronic Engineering (EEE)
01.2025
University Overview
GPA: CGPA-2.97 out of 4
Rajdhani Polytechnic & Textile College
Diploma in Engineering from Intermediate
01.2020
University Overview
GPA: CGPA-3.56 out of 4
Nazirpur High School
Secondary School Certificate from Examination
01.2015
University Overview
GPA: GPA-3.06 out of 5
Accomplishments
- Improved Operational Efficiency
- Successful Exam Day Coordination
- Boosted Student Enrollment
- Developed Centralized Record System
- Cost Savings on Materials
- Enhanced Student Feedback System
- Effective Team Coordination
- Crisis & Conflict Management
- Successfully counseled and placed students in UK universities - 3 students for the January 2025 intake.
- Guided and supported 7 students for the September 2025 UK intake, ensuring smooth admission and visa processes.
Personal Information
- ID Number: 9163976633
- Expected Salary: Negotiable
- Passport Number: A02060345
- Blood Group: B+
- Title: Assistant Manager, Operations
- Religion: Islam
- ID Type: National ID
- ID Number: 9163976633
- Date of Birth: 1999-12-10
- Marital Status: Single
Trainings And Seminars
- Industrial Training (Internship), Power Engineering Technology Company Bangladesh Ltd, 3 Months, 2020
- Computer Office Application, Bangladesh Computer & Karigori Proshikkon Academy, Dhaka, 3 Months, 2017
- UK Agent and Counsellor Training, British Council Bangladesh, 2023
- Power BI Data Methods, LinkedIn Learning, 1 Day, 2023
- Inventory Management, Dhaka Chamber of Commerce & Industry (DCCI), 1 Day, 2023
- Operations Management Foundations, LinkedIn Learning, 1 Day, 2024
- Project Management - PMI, Project Management Institute, 1 Day, 2024
Awards
- Dynamic Performer of the Year, 2023
- 4-Time Top Performer of the Month, 2023
- Operational Excellence Recognition, 2023
Disclaimer
Here by declaration that the above-mentioned details are true to the best of my knowledge and belief.
Timeline
Short-term Contract Consultant
British Council
Admin & Operations Assistant Manager
Enhance English Bangladesh
Canadian University of Bangladesh
Bachelor of Science from Electrical and Electronic Engineering (EEE)
Rajdhani Polytechnic & Textile College
Diploma in Engineering from Intermediate
Nazirpur High School
Secondary School Certificate from Examination
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