ASHRAFUL ISLAM
Summary
Skilled Marketing Executive with [Number] years of experience. Well-versed in branding, positioning, pricing and go-to-market strategies. Talented in driving customer acquisition and leading product launches. Holds in-depth knowledge of market needs and trends.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Marketing Manager
Lake mountain
Dhaka, Bangladesh
03.2016 - 12.2022
- Analysed customer data and campaign performance to drive improvements.
- Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
- Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
- Supervised all marketing and planning activities to achieve company goals.
Customer Service Assistant
Mumbai Indian
Belfast, Northern Ireland
09.2012 - 11.2015
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Customer Service Representative
Macdonald Foods
London, London
03.2011 - 06.2012
Education
Masters of Social Science - Economics
National University
Dhaka, Bangladesh 10.1999 - 10.2000
Bachelor of Social Science - Economics
National University
United Kingdom 10.1996 - 10.1999
Skills
- Market research
- Case study analysis
Languages
Bengali
Native
English
Advanced
Hindi
Fluent
Urdu
Fluent
Arabic
Beginner
Timeline
Marketing Manager
Lake mountain
03.2016 - 12.2022
Customer Service Assistant
Mumbai Indian
09.2012 - 11.2015
Customer Service Representative
Macdonald Foods
03.2011 - 06.2012
Masters of Social Science - Economics
National University
10.1999 - 10.2000
Bachelor of Social Science - Economics
National University
10.1996 - 10.1999
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