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ASIF CHOWDHURY
Dhaka
Summary
Software QA and Support Engineer with expertise in testing, troubleshooting, and ensuring product quality. Strong problem-solving skills and commitment to high-quality solutions.
Currently a Software Support Engineer at M360ict, with previous roles as IT Executive at DOMUS Architect BD and Digital Marketing Manager at Sairu Hill Resort. Experienced as a CEC Advisor at Unilever Care Line BD, Customer Relationship Executive at Get-Co Business Solution Ltd., and Call Center Executive at Light Speed Source. Also have 3 years of tutoring experience and a background in managing individual projects and seminars.
Overview
12
12
years of professional experience
Work History
Software Automation Tester and Software Support Lead
M360 ICT
09.2025 - Current
- Design, develop, and maintain automated test scripts using tools such as Playwright / Selenium
- Implement Page Object Model (POM) and reusable test frameworks
- Execute automated and manual test cases to ensure software quality and stability
- Identify, log, and track defects using issue-tracking tools
- Perform regression, smoke, and sanity testing on web applications
- Collaborate with developers and product teams to understand requirements and test scope
- Validate API responses and backend functionality when required
- Generate test reports and provide clear feedback on test results
- Continuously improve automation coverage and test efficiency
- Lead and manage the software support team to ensure timely issue resolution
- Provide Level 2 & Level 3 technical support for software applications
- Analyze and troubleshoot complex system, application, and user issues
- Coordinate with development and QA teams for bug fixing and product improvements
- Conduct client training sessions and create user documentation
- Monitor support tickets, SLAs, and performance metrics
- Ensure smooth onboarding and post-deployment support for clients
- Maintain client communication and handle escalations professionally
- Identify recurring issues and propose permanent solutions
- Support software releases, updates, and system enhancements
Software Support Engineer
M360 ICT
04.2023 - 09.2025
- Providing technical support for customers using computer software products or systems provided by the company
- Creating new documentation or updating existing documentation as required
- Performing other duties as assigned such as providing technical support via phone, email, chat rooms, or instant messaging applications
- Preparing reports on technical issues that require further investigation or action by other departments within the company
- Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems
- Installing new software and upgrading existing software to ensure that it continues to function properly
- Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently
- Troubleshooting problems with software programs and networks to identify and resolve issues
- Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity
IT Executive
DOMUS BD
02.2021 - 04.2023
- Configure system computers and other tools.
- Provide technical support to operators and other users.
- Solve system and network problems, maintain all equipment regularly.
- Tribal shooting of computer hardware and software, training for software use.
- Regular monitoring of health and other log reports in the system.
- Generate regular reports from the system.
- To complete other relevant work provided by the authorities.
- IT problems support at remote stations.
- Keep the hardware and software stock/inventory updated continuously.
- All issues of the system are listed for future reference.
Digital Marketing Executive
Sairu Hill Resorts Limited
08.2019 - 01.2020
- Develop and manage digital marketing campaigns
- Oversee a social media strategy
- Manage and maintain the organization`s website(s)
- Write and optimize content for the website and social networking accounts such as Facebook and Instagram.
- Track and analyze website traffic flow and provide regular internal reports
- Fix any errors or bugs in online content
- Edit and post videos, podcasts and audio content to online sites
- Arrange webinars and webcasts
- Create online banner adverts and oversee pay per click (PPC) Ad management
- Write copy for email marketing campaigns
- Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
- Connect with the customer over the phone and inform them the company`s update
Assistant Team Leader
Uniliver BD
07.2017 - 07.2019
- Leading the Team to achieve the organizational goals
- Ensuring quality and efficient customer service to consumers through the daily management of the team
- Developing the advisors through motivation, counseling and training on service delivery and upgrading knowledge
- Monitoring Service Channels and Daily Teamwork
- Monthly Reporting on Consumer Cases, CSAT, NPS, statistical and performance feedback
- Quarter based, half yearly & yearly brand data analysis through dashboard
- Assisting the manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs
- Project Coordination of Unilever Bangladesh Ltd
- Brand Projects.
Customer Relationship Executive
GET-CO Business Solution Ltd
01.2016 - 01.2017
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Call Center Representative
Light Speed Source Ltd
01.2015 - 12.2016
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company’s customer management policies.
Education
Master of Science (MSc) - Computer Science & Engineering
Jagannath University
01.2019
Bachelor of Science (BSc) - Computer Science
Northern University Bangladesh
01.2017
HSC - Science
Rangpur Govt. College
Rangpur01.2013
SSC - Science
Police Line School And College
Rangpur01.2010
Skills
- Customer Relations
- Customer Support
- Digital Marketing
- IT System Management
- Software Implementation
- Web Development
- Web Design
- Web Services
- Search Engine
- Word Processing
- Customer relationship management
- Problem solving
- Documentation creation
- Effective communication
- Virus / Malware Scanning
- Common Keyboard Commands
- Basic Hardware Terminology
- Simple Networking
- Diagnosis
- Automated testing
- Selenium
- Software quality assurance
- Issue resolution
- Technical support
- Test cases
- UI automation expertise
- Project objectives
- Automated test scripts
- Automation design
- Test case development
- Skilled in Git
- Automation framework design
- Testing validation
- Debugging
- Project management
- Automation process design
- Documentation management
Contact
01759003601, 01615802100, 0192450450, a.r.chowdhury007@gmail.com, asif_chowdhury007@yahoo.com
Languages
- Bangla
- English, High, High, Medium
- Bangla, High, High, Medium
References
Md Mahmudur Rahman Chowdhury, Ranks Group, Legal Affairs Officer, +8801924508450, chowdhury_legal@yahoo.com, Relative
Extracurricular Activities
Training Foreign language skills Teaching experience Presentations, lectures, and exhibitions Grants, scholarships, fellowships, and assistantships Awards and honors Technical, computer, and language skills Professional licenses, certifications, and memberships Photography & Traveling Participation in Volunteer Activities
Training
- AWS Cloud Computing (Foundation, Associate & Professional Levels)
Cloud Service Management using Amazon Web Services
BASIS (SEIP), Kawran Bazar, Dhaka, Bangladesh
2023 | Duration: 2 Months - Web Design & Development
S.R. Institute of Design, Dhanmondi, Dhaka, Bangladesh
2020 | Duration: 3 Months - Google IT Automation with JavaScript – Professional Certificate
Google (Coursera) Online
Year: 2024 (if completed earlier/later, adjust year) - IT/ITES Training (PHP, HTML, CSS)
Advance Technology Limited, Central Road, Dhanmondi, Dhaka, Bangladesh
2018 | Duration: 3 Months - Cisco Certified Network Associate (CCNA – Routing & Switching)
Unicom Academy, Zigatola, Hazaribag, Dhaka 1207, Bangladesh
2018 | Duration: 3 Months
Special Qualifications
- Communications
- Customer Service
- Team Management
- Leadership
- Compassion
- Empathy
- Hard work
- Challenging
- Teamwork
- Analytical Skills
- Positive Attitude
- Responsible
- Salesforce
- Sales Development
- Lead Qualification
Personal Information
- Looking For: Mid Level Job
- Available: Full Time
- IT/Telecommunication
- Data Entry/Operator/BPO
- Customer Service/Call Centre
- Dhaka
- Rangpur
- Canada
- Germany
- United States
- Preferred Organization Types: Telecommunication, Software Company, IT Enabled Service, Call Center, Cellular Phone Operator
- Height: 5.3
- Weight: 65
- Blood Group: A+
- Date of Birth: 10/07/95
- Gender: Male
- Nationality: Bangladeshi
- Marital Status: Married
- Religion: Islam
Timeline
Software Automation Tester and Software Support Lead
M360 ICT
09.2025 - Current
Software Support Engineer
M360 ICT
04.2023 - 09.2025
IT Executive
DOMUS BD
02.2021 - 04.2023
Digital Marketing Executive
Sairu Hill Resorts Limited
08.2019 - 01.2020
Assistant Team Leader
Uniliver BD
07.2017 - 07.2019
Customer Relationship Executive
GET-CO Business Solution Ltd
01.2016 - 01.2017
Call Center Representative
Light Speed Source Ltd
01.2015 - 12.2016
Master of Science (MSc) - Computer Science & Engineering
Jagannath University
Bachelor of Science (BSc) - Computer Science
Northern University Bangladesh
HSC - Science
Rangpur Govt. College
SSC - Science
Police Line School And College