Asif Mobassir
Dhaka
Summary
Dynamic professional with a proven track record as an Affiliate Agent Manager at Bengal Win Gaming Site, excelling in problem-solving and call management. Enhanced customer satisfaction through effective communication and strategic analysis, achieving consistent growth in new accounts and active agents. Skilled in escrow management and dedicated to fostering positive client relationships.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Affiliate Agent Manager
Bengal Win Gaming Site
08.2024 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Maintained 100+ calls everyday, registered almost 10 new accounts daily and 5 new active agent per week.
Customer Relations Manager
Call Point Business Solution
11.2023 - 06.2024
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Education
Bachelor Of Science - C.S.E
Bangladesh University of Business And Technology
Dhaka. Higher Secondary Certificate - Science
Dhaka Commerce College
Dhaka12.2020
Skills
Escrow management
Timeline
Affiliate Agent Manager
Bengal Win Gaming Site
08.2024 - Current
Customer Relations Manager
Call Point Business Solution
11.2023 - 06.2024
Bachelor Of Science - C.S.E
Bangladesh University of Business And Technology
Higher Secondary Certificate - Science
Dhaka Commerce College
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