MS Office
Asifur Rahman
Branch Operations Manager
M 91/1 Merul Badda, Dhaka,13
Summary
Banking professional highly successful at branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.
Overview
18
18
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Branch Operations Manager
Standard Chartered Bank
Savar, Dhaka
02.2022 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Set up and supervised cash shipments.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Cooperated with [Type] teams to devise efficient marketing strategies and meet company objectives.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Complied with Bank Anti Money Laundering and Central Bank Regulations.
Senior Teller
Standard Chartered Bank, SCB HOUSE
10.2003 - 01.2022
- Maintain Teller service, Remittance activities like FCY issue/purchase, PO issue etc., ATM service, Clearing & collection cheques, Vault custodian
- Opening and remit fund of Student File
- Obtain varies Bangladesh Bank related approval & reporting FX transactions
- Provide high quality customer service on enquiry, transactions handling and offer operational solutions to enhance customer satisfaction
- Monitor risks on daily basis, ensure prompt reporting and take appropriate actions to deal with irregularities
- Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- Comply with all relevant policies and procedures covering regulatory, local and group requirements
- Maintenance of operational controls and continuous improvement in operational efficiency
- Reconciliation and report all foreign currency related transactions in the branch along with the priority centers
- Train & Motivate teammates and new comers positively which helps overall team performance
- Successfully Worked as Acting BOSM many times when required
- Worked three branches and after joining each branch, successfully improved overall service performance
- Highest transaction maker across SCB.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed general teller duties for drive-thru line.
- Coached and trained new bank tellers and service staffs.
- Politely assisted over 250 (avg) customers per day in fast and high-pressure environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Advisor
R S Corporation, Standard Chartered Bank
Dhaka
08.2003 - 10.2003
- Negotiating with loan defaulted customers and pursuing them to clear debt.
Education
MBA - Finance
East West University
Dhaka 07.2004 - 06.2005
BBA - Management Information System (MIS) & Finance
East West University
Dhaka 06.1999 - 06.2003
Higher Secondary Certificate - Commerce
Dhaka Commerce College
Dhaka 01.1996 - 06.1998
Secondary School Certificate (SSC) - ARTS
Ideal High School & College
Dhaka 01.1986 - 06.1996
Skills
Bank security expert
Business development expertise
Sales professional
Reporting familiarity
Cash handling expertise
Employee training
Compliance reviews
Staff Management
Relationship Management
Customer service awareness
Financial Advising
Banking
Team Player
Proficient in MS Office
Staff Training
Opening and closing procedures
Cash shipment oversight
Software
Adobe photo suit
Interests
Travel
Photography
Cinema
Driving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Branch Operations Manager
Standard Chartered Bank
02.2022 - Current
MBA - Finance
East West University
07.2004 - 06.2005
Senior Teller
Standard Chartered Bank, SCB HOUSE
10.2003 - 01.2022
Customer Service Advisor
R S Corporation, Standard Chartered Bank
08.2003 - 10.2003
BBA - Management Information System (MIS) & Finance
East West University
06.1999 - 06.2003
Higher Secondary Certificate - Commerce
Dhaka Commerce College
01.1996 - 06.1998
Secondary School Certificate (SSC) - ARTS
Ideal High School & College
01.1986 - 06.1996