Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Additional Information
Languages
Timeline
Generic
Emran Ali Khan

Emran Ali Khan

52 Kings Road

Summary

MBA graduate with practical experience in customer service and team management, having successfully handled diverse roles in fast-paced environments. From interning at a bank to managing operations at a tennis complex and currently working at McDonald's, I have developed strong leadership and people management skills. Adept at problem-solving, maintaining operational efficiency, and ensuring excellent customer service. Eager to bring my experience and expertise to a Night Manager role, where I can ensure smooth hotel operations and a positive guest experience.

Overview

2025
2025
years of professional experience

Work History

Crew Member

McDonald's
01.2024 - Current
  • Contributed to team success by completing jobs quickly and accurately
  • Attended customers with friendly and accurate service
  • Learned all tasks required quickly to maximise performance
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Assistant Manager

Zafar Imam Tennis Complex
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Intern

National Credit and Commerce Bank Ltd

Created and distributed regular mailings to large customer bases, improving sales conversion rates

  • Scheduled social media posts and promptly responded to customer messages
  • Developed marketing plans to support department strategies
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

MBA - International Marketing

University of Portsmouth
Portsmouth, POR
09.2023

BBA - Marketing

Varendra University
Rajshahi, Bangladesh
03.2020

Skills

  • Leadership and Team Management
  • Guest Service Excellence
  • People Management
  • Communication and Interpersonal Skills
  • Safety and Security Compliance
  • Problem-Solving and Decision-Making
  • Flexibility and Adaptability
  • Customer Relationship Management
  • Operational Efficiency
  • Training and Development
  • Administrative Skills: Proficient in MS Office, data analysis, and handling administrative tasks
  • Digital Marketing Skills: Experienced in social media marketing, digital marketing strategies, and SEO

Hobbies and Interests

  • Volunteer Work
  • Photography
  • Traveling
  • Team Sports
  • Cooking/Baking
  • Writing/Blogging
  • Fitness Activities

Additional Information

  • Conducted research for the IBM Academic Initiative in London, synthesizing information from multiple sources to deliver clear and actionable results.
  • Utilized critical thinking to analyze problems, evaluate solutions, and inform decision-making.

Languages

Bengali
Native language
English
Advanced
C1

Timeline

Crew Member

McDonald's
01.2024 - Current

Assistant Manager

Zafar Imam Tennis Complex

Intern

National Credit and Commerce Bank Ltd

MBA - International Marketing

University of Portsmouth

BBA - Marketing

Varendra University
Emran Ali Khan