A S M Jasim Uddin

• Supervised daily activities of tellers, loan officers, and other personnel.
• Monitored staff performance and provided feedback.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of financial transactions.
• Collaborated with IT department to troubleshoot technical issues related to banking systems.
• Coordinated customer service initiatives and staff training.
• Coached staff on policies, procedures and performance strategies.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Prepared monthly reports on branch performance metrics.
• Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
• Provided guidance on best practices for handling difficult customers or situations.
• Served as primary contact between the branch and corporate headquarters.
• Ensured compliance with banking regulations and policies.

=> Overall management of branch i.e., Guiding, Monitoring, Supervising and Controlling;

=> Setting and achieving various Branch/Business Targets;

=> Marketing and Business Development;

=> To build & maintain good relationship with the Customers and Monitoring Accounts

=> Review and enforce bank policies and procedures;

=> Dealing with escalated customer queries and complaints;

=> Monitoring branch staffs and giving them feedback on how they interact with customers,

=> Leading & inspiring them to not only hit targets but deliver great service;

=> Analyzing branch management information and reports;

=> Working hard to market and sell the banks products;

=> Maintaining maximum quality and procedural standards within the branch;

• Officer of Core Banking Software Support
• Credit Analyst
• Cutomer Service Officer