Atanu Halder
Dhaka
Summary
Dynamic Senior Executive with a proven track record of driving strategic growth and operational excellence across diverse industries. Expertise in leading cross-functional teams to achieve transformative results while optimizing processes to enhance profitability. Skilled in cultivating stakeholder relationships and navigating complex challenges, transforming them into opportunities for sustainable development. Committed to fostering high-performing teams and executing strategic planning initiatives that deliver impactful outcomes and long-term success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Executive, Operation, ContactCentre
The Hongkong and Shanghai Banking Corporation
01.2018 - Current
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Customer requests through Personal Internet Banking.
- Provided bank statement and all certificates requested from customers through email.
Senior Executive, KYC Department
The Hongkong and Shanghai Banking Corporation
01.2017 - 01.2018
- Verifies customer documents, analyses transactions, and monitors high-risk clients.
- Oversees KYC procedures, ensures regulatory compliance, and updates policies.
- Focuses on anti-money laundering efforts and often works closely with KYC teams.
- Standard, enhanced, or simplified checks depending on the risk level.
- Regular reviews and updates of customer profiles.
- Maintaining logs and submitting reports, as required by law.
- The importance of KYC prevents financial crimes. Protects institutional reputation.
- For a deeper dive into KYC roles and processes, you can explore this guide to corporate compliance or Swift's explanation of the KYC process. Would you like help drafting a KYC policy or a training outline for a team
Sales Associate, High Net Worth, RBWM
The Hongkong and Shanghai Banking Corporation
01.2014 - 12.2017
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales.
- Assisted customers in selecting products that best fit their personal needs and preferences.
- Shared new products and promotions with customer to encourage sales.
- Met sales targets through proactive promotion and excellent customer service.
- Built and maintained positive relationships with customers to encourage repeat business.
- Delivered exceptional service by understanding customer needs and exceeding expectations.
- Collaborated with team members to achieve targets and contribute to a positive working environment.
- Tracked daily sales targets, motivating self and team towards achieving and exceeding goals.
Sales Officer, RBWM
The Hongkong and Shanghai Banking Corporation
04.2010 - 01.2014
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Worked with sales teams to determine best strategies to increase customer interest and purchases.
- Informed leads and customers on current promotions to increase sales.
- Attended meetings with managers to obtain knowledge on products to sell and promotions to push.
- Optimised sales methods to best acquire, develop and retain customers.
- Increased client acquisition and lead conversion through proactive research and networking.
- Provided exceptional after-sales support, addressing queries and resolving issues promptly.
- Facilitated smooth communication between sales and other operational departments to ensure customer satisfaction.
Mobile Sales Officer, PFS
The Hongkong and Shanghai Banking Corporation
03.2008 - 04.2010
- Successfully identified upselling and cross-selling opportunities through research and client feedback.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Worked with sales teams to determine best strategies to increase customer interest and purchases.
- Maintained accurate records of all sales activities, including client communications and transactions.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Provided exceptional after-sales support, addressing queries and resolving issues promptly.
- Conducted market research to identify new business opportunities and potential clients.
Education
MBA - Marketing
Dhaka International University
Dhaka, Bangladesh01.2005
BBA - Marketing
Dhaka International University
Dhaka, Bangladesh01.2004
Skills
- Operational oversight and Regulatory compliance
- Customer satisfaction and Business development
- Client presentations and
- KYC procedures and Risk management
- Client relationship management
- Knowledge of regulatory compliance and Risk assessment and mitigation
- Self-awareness and Strategy management
- Corporate communication and Team building and training
- Data analysis and Strategic thinking
- Process improvement and Performance optimization
Accomplishments
- Developed and instituted employee training and retention initiative that reduced employee turnover.
- Updated and implemented policies for continued company compliance with guidelines.
- Recognised by management for delivering outstanding achievement
- Increased company profits by Increased sales.
- Enhanced processes, implementing across department for increased productivity and profits.
Certification
I completed a certification in Customer Service Excellence that focused on real-world scenarios like de-escalating difficult interactions and creating memorable customer experiences. One of the key takeaways was how to personalize service while maintaining brand consistency—something I'd love to bring to your company.
Languages
English
Professional Working
Personal Information
- Name: Atanu Halder.
- Father's Name: Madhusudan Halder.
- Mother's Name: Suchitra Rani Biswas.
- Permanent Address: Vill: Hizalbari, P.O: Kakabari, P.S: Kotalipara, District: Gopalgonj, Bangladesh.
- Contact Number : +8801711-061917 and +8801612425239
- Date Of Barth: 01-January-1979.
References
- Mangal Chandra, Falia, Manager, NCC Bank Ltd, Head Office, +8801913-910542, Motijheel, Dhaka, Bangladesh
Hobbies and interests
Outside of work, I enjoy volunteering in community support groups, which has really strengthened my empathy and listening skills—both essential in customer service. I also love exploring different cultures, which helps me connect with diver
Timeline
Senior Executive, Operation, ContactCentre
The Hongkong and Shanghai Banking Corporation
01.2018 - Current
Senior Executive, KYC Department
The Hongkong and Shanghai Banking Corporation
01.2017 - 01.2018
Sales Associate, High Net Worth, RBWM
The Hongkong and Shanghai Banking Corporation
01.2014 - 12.2017
Sales Officer, RBWM
The Hongkong and Shanghai Banking Corporation
04.2010 - 01.2014
Mobile Sales Officer, PFS
The Hongkong and Shanghai Banking Corporation
03.2008 - 04.2010
MBA - Marketing
Dhaka International University
BBA - Marketing
Dhaka International University