Avhijeet Goup Topu
Section 06, Block D, Road 10, House 8/9, Mirpur, Dhaka
Summary
Enthusiastic professional with a background in business administration and a focus on marketing, showcasing adaptability and strong teamwork abilities. Proven ability to build and nurture client relationships, with focus on understanding client needs and delivering tailored solutions. Excellent communication skills and knack for problem-solving, ensuring client satisfaction and loyalty. Adept at collaborating with cross-functional teams, creating seamless experiences for clients. Eager to leverage these skills to drive growth and success in new role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Manager, Corporate Sales RMG
UCB Fintech Company Ltd. (UPAY)
Dhaka & Gazipur, Bangladesh
06.2024 - Current
- Developed and maintained strong relationships with key clients to drive account growth and retention.
- Conducted regular business reviews with stakeholders to identify opportunities for service enhancement and optimisation.
- Prepared comprehensive reports outlining account performance and strategic recommendations for senior management.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
- Developed and maintained strong relationships with key accounts, leading to a 15% increase in annual revenue.
- Identified upselling and cross-selling opportunities, resulting in a 10% increase in average account size.
- Established feedback loops with product development teams to relay client needs, driving product improvements and innovation.
- Streamlined account management processes, reducing administrative time by 25% while maintaining high service levels.
- Carried out risk assessments before taking on new accounts by analysing account potential based on client portfolios' likelihood to make profits.
Manager, Trade & Business
Octopi Communications Ltd.
Dhaka, Bangladesh
01.2019 - 05.2024
- Developed and implemented strategic trade initiatives to enhance business growth and market reach.
- Led cross-functional teams in executing trade marketing campaigns, fostering collaboration and innovation.
- Developed the functional skill development programme of the trade marketing force by regular briefing on campaigns, merchandising projects & competition activities.
- Manage & roll out planning of the visibility projects at retail levels aimed to ensure increased retail presence.
- Coordinated budgeting, developed, supervised and improved procedures to link entire marketing activities with sales team activities.
- Facilitated training workshops for team members, enhancing skills and promoting best practices in trade management.
- Monitored competitor activities and industry developments to inform strategic planning and decision-making.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Collaborated with HR to design a talent acquisition strategy, reducing time-to-hire by 40%.
KAM, Banglalink RSO Operation & CM Operation
Integrated Marketing Service Ltd.
Dhaka, Bangladesh
01.2018 - 12.2018
- managed the Merchandising team and Retail sales officer (130+ & 3000+
Banglalink resource) which included developing a business covering sales, revenue, and expense controls, on targets and promoting the organization’s presence throughout the target areas. - Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Coordinated operational workflows between Banglalink RSO and CM teams to optimise service delivery.
- Implemented new procedures for tracking client feedback, leading to improved service responses.
- Led initiatives to streamline communication between clients and internal teams, improving overall efficiency.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
National Sales Coordinator
Robi Axiata Limited
Dhaka, Bangladesh
09.2015 - 12.2017
- Coordinated national sales initiatives by collaborating with cross-functional teams to optimise product distribution.
- Managed the team (290 employees under Enterprise Business segment and 850
Field Force for Merchandising) with the responsibility of sales for SME Sim and
Merchandising Programs, worked as a central team leader of the sales group and
kept records of sales and client data in terms of workplace and product. - Executed promotional campaigns, coordinating logistics and resources to maximise market impact and visibility.
- Facilitated training sessions for sales staff, enhancing product knowledge and improving overall team performance.
- Oversaw inventory management processes, collaborating with supply chain to ensure product availability and timely delivery.
- Identified issues, analysed information and provided solutions to problems.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Sales Executive, Direct Sales
QUBQUBEE, Augere Wireless Broadband Limited
Dhaka, Bangladesh
12.2012 - 08.2015
- Conducted direct sales presentations to potential customers in assigned areas.
- Developed and maintained strong relationships with clients to foster loyalty.
- Identified customer needs and recommended appropriate broadband solutions.
- Managed product demonstrations to showcase features and benefits effectively.
- Processed customer orders accurately to ensure timely service delivery.
- Collaborated with team members to achieve sales targets consistently.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Built exceptional customer satisfaction by delivering friendly service.
- Negotiated contracts and agreements with clients, optimising terms for both parties while maximising sales profitability.
Education
Master of Business Administration - International Business
University of Dhaka
Dhaka01-2027
Bachelor of Business Administration - Marketing
NUB
Dhaka01-2013
Skills
- Account management
- Client relationship management
- Negotiation skills
- Strategic planning
- Project management
- Relationship Management
- Negotiation
- B2B account management
- Sales Leadership
- Business development
- Customer retention strategies
- Market and competitor analysis
- Multitasking proficiency
- Product knowledge proficiency
- Upselling and cross-selling techniques
- B2C account management
- Purchase order placement
Certification
- Received IMS Excellence Award (Management Award) for client support and Business Contribution.
- Hit to Win certificate on Motivational training wherein cultural, potential clients and sales achievement from EMC.
- Special training on News Presentation & RJ course by JobsA1.com in Bangladesh.
Hobbies and interests
- Reading books on leadership and business growth
- Traveling and exploring industrial zones
- Watching business documentaries
- Attending industry seminars and professional meetups
References
K M Imtiaz Sayeed
Head of Sales, MUDI (Concern of City Group)
City House, Plot # NW (J) 06, Road # 51, Gulshan - 02, Dhaka
Cell phone: +880 1713277404
Dr. Mahfuzur Rahman
Professor, International Business
Faculty of Business Studies
University of Dhaka
Cell phone: +880 1819482724
Additional Information
- Father's Name: Late. Hiralal Goup
- Mother's Name : Bela Rani Goup
- Date of Birth : June 06, 1992
- Marital Status : Married
- National Id No.: 8651947304
Declaration
- I, the undersigned, certify to best my knowledge and believe, this bio-data correctly describes my qualification, my experiences, and me. I understand that a willful misstatement described herein may lead it my disqualification or dismissal, if engaged.
Timeline
Key Account Manager, Corporate Sales RMG
UCB Fintech Company Ltd. (UPAY)
06.2024 - Current
Manager, Trade & Business
Octopi Communications Ltd.
01.2019 - 05.2024
KAM, Banglalink RSO Operation & CM Operation
Integrated Marketing Service Ltd.
01.2018 - 12.2018
National Sales Coordinator
Robi Axiata Limited
09.2015 - 12.2017
Sales Executive, Direct Sales
QUBQUBEE, Augere Wireless Broadband Limited
12.2012 - 08.2015
Master of Business Administration - International Business
University of Dhaka
Bachelor of Business Administration - Marketing
NUB