Dedicated professional with proven strengths in effective communication and customer service. Experienced in managing inventory and ensuring compliance, ready to contribute to operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Accessibility Clerk
Board of Elections in the City of New York
Brooklyn
03.2024 - Current
Assisted in organizing election materials and supplies for polling locations.
Managed communication between voters and election officials to ensure clarity.
Monitored polling places to ensure compliance with electoral regulations.
Greeted visitors in a friendly and professional manner while directing them appropriately.
Parts Sales Manager
Autozone
Brooklyn
07.2023 - Current
Managed inventory levels to ensure product availability and minimize shortages.
Assisted customers with product selection and provided knowledgeable recommendations.
Trained new team members on company policies and sales techniques.
Developed promotional displays to enhance customer engagement and drive sales.
Resolved customer complaints swiftly to maintain high satisfaction levels in service.
Provided excellent customer service by responding to inquiries in a timely manner.
Resolved customer complaints promptly and efficiently.
Generated weekly reports on sales performance for senior management review.
Implemented sustainability initiatives to minimize waste and promote recycling of parts.
Monitored performance targets and sales metrics of sales team to monitor productivity.
Education
Bachelor of Arts in Economics, GPA: 3.8 -
Brooklyn College - CUNY
Brooklyn, New York
05-2028
High School Diploma -
John Dewey High School
Brooklyn, New York
06-2024
High School Diploma -
Dhanmondi Tutorial
Dhaka, Bangladesh
06-2022
Skills
Effective communication
Problem solving
Sales reporting
Training and development
Customer service
Team collaboration
Affiliations
Basketball (intramural/college recreation) – participate regularly in college-level recreational basketball.
Automotive and Formula 1 enthusiast – actively follow industry trends, car engineering innovations, and F1 racing events
Pre-law interest – exploring career paths in corporate law through independent research and networking
Animal welfare volunteer – provide food and basic care for stray cats and dogs in the community
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1
Accomplishments
Website project on book bans in the U.S. – Co-created an educational website highlighting the impact of book bans for SEED 1001 college course at Brooklyn College.
Science Fair Innovation Project – Designed a highway lighting system that brightens upon detecting vehicles, reducing electricity use at Dhanmondi Tutorial.
Mathematics & English Olympiads – Participated in national-level competitions demonstrating analytical and language skills (Bangladesh).
Journalism Club Member – Contributed to school publications and reporting activities (John Dewey High School).
Pickleball Team Member – Represented John Dewey High School in competitive and recreational events.
Certification
AutoZone Parts Expert Certification – Achieved certification by passing the official Parts Expert examination.