Bipul Das
Dhaka,Bangladesh
Summary
Offering strong foundation in leadership, team collaboration, and problem-solving. Knowledgeable about customer service, conflict resolution, and time management. Ready to use and develop communication, organisational, and decision-making skills in Service Engineer role.
Overview
14
14
years of professional experience
Work history
Assistant Manager, Sales and Service
UniHealth Ltd.
Dhaka, Bangladesh
04.2012 - Current
- Created a positive work environment, resulting in higher employee morale.
- Improved customer service by implementing new procedures and protocols.
- Assisted in recruitment process to build an effective workforce.
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Monitored sales performance regularly adjusting strategies as required.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Handled stock control duties diligently preventing overstocking or shortages.
- Handled customer complaints effectively, restoring trust in our brand.
Service engineer
TechSquard Ltd.
Dhaka, Bangladesh
11.2011 - 03.2012
- Updated client records diligently to monitor service history and future requirements.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Collaborated closely with engineering teams to resolve complex mechanical issues, increased service quality.
- Liaised regularly with suppliers for timely parts acquisition, reduced equipment downtime.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
Education
Bachelor of Science - Electrical and Electronics Engineering
Canadian University of Banglaesh
Dhaka, Bangladesh 03.2023 -
Diploma of Higher Education - Electronics
MAWTS Institute of Technology
Dhaka, Bangladesh 08.2007 - 09.2011
Secondary School Certificate - Business Study
Moriam Ashram High School
Chattogram 01.1997 - 03.2007
Skills
- Supervisory expertise
- Communication excellence
- Technical proficiency
- Leadership proficiency
- Customer relationship building
- Process improvement techniques
- Staff management
Languages
English
Advanced
Affiliations
- Singing, playing musical instruments, Travelling
Timeline
Bachelor of Science - Electrical and Electronics Engineering
Canadian University of Banglaesh
03.2023 -
Assistant Manager, Sales and Service
UniHealth Ltd.
04.2012 - Current
Service engineer
TechSquard Ltd.
11.2011 - 03.2012
Diploma of Higher Education - Electronics
MAWTS Institute of Technology
08.2007 - 09.2011
Secondary School Certificate - Business Study
Moriam Ashram High School
01.1997 - 03.2007