Biswajit Kumar Biswas

• Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
• Introduced new processes that boosted productivity.
• Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
• Coached junior team members, fostering professional growth and improving overall team performance.

• Addressed challenges promptly to ensure productivity targets were met.
• Managed internal operational standards and productivity targets.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
• Reduced waste and material costs by optimizing resource allocation and inventory management.
• Monitored team budgets to keep projects on task and avoid waste.
• Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.

Operate and monitor the CCV machine during the card production or personalization process.

Set up machine parameters based on the job order (card type, card quantity, etc.).

Ensure accurate encoding or printing of the CCV/CVV2 code on payment cards.

2. Quality Control

Inspect printed or encoded CCV codes to ensure they meet quality and security standards.

Detect and report any errors or inconsistencies in card data.

Perform test runs and sample checks during production.

3. Data Security & Confidentiality

Handle sensitive customer data (like PAN, expiry date, CVV) with strict confidentiality.

Follow PCI-DSS or other applicable security guidelines.

Ensure secure data entry and wiping after job completion.

4. Maintenance & Troubleshooting

Conduct routine maintenance and cleaning of the machine.

Identify and troubleshoot minor mechanical or software issues.

Notify technical support for major repairs.

5. Documentation & Reporting

Maintain logs of production activities and machine performance.

Report defects, production output, and downtime accurately.

Update inventory records for blank and completed cards.

6. Compliance & Safety

Adhere to company SOPs, safety guidelines, and security protocols.

Follow proper procedures for handling and disposing of spoiled cards or materials.