Bondhon Lawrence Gomes
Dhaka
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Shunter
Voila By Sobeys
07.2022 - 11.2023
- Loading and unloading Dolly from the trailer into the Delivery vans
- Inbounding and Dkting the Vans
- Moving Vans around yard safely
Delivery Team Member
Voila by Sobeys(Spoke)
Etobicoke
07.2021 - 07.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Adhered to safe lifting techniques to avoid injuries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Delivered 20-30 packages to customer doorsteps and business offices on shift basis.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Associate
Amazon
Vaughan
06.2021 - 07.2021
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared 300-400 orders for shipment by picking, packing and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Skip The Dishes-Live Ops
Winnipeg
10.2019 - 12.2019
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 30-50 calls per shift to meet fast-paced call center demands.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Timeline
Shunter
Voila By Sobeys
07.2022 - 11.2023
Delivery Team Member
Voila by Sobeys(Spoke)
07.2021 - 07.2022
Warehouse Associate
Amazon
06.2021 - 07.2021
Customer Service Representative
Skip The Dishes-Live Ops
10.2019 - 12.2019
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