Hi, I’m
MD. RAFIN AL NAVID
Dhaka
Summary
Result-driven and adaptable professional with 2+ years of proven experience in operations, customer management, and business development. Skilled in team leadership, process optimization, and client relationship management with a strong foundation in Textile Engineering. Seeking a challenging role in a dynamic organization where I can leverage my technical expertise, analytical ability, and leadership skills to contribute to business growth, operational excellence, and long-term organizational success.
Overview
6
years of professional experience
2
Languages
Work History
Auto Generation LTD (Go Max Tracker)
Senior Executive
06.2023 - Current
Job overview
- Monitor daily activities of 15+ team members, ensuring 98% task completion accuracy and timely work distribution
- Manage billing processes for 1500+ clients, maintaining 99% accuracy and resolving issues within 24 hours
- Supervise vehicle tracking data for 2000+ vehicles and coordinate with technical teams to achieve 95% connectivity uptime
- Provide advanced customer support, handling 50+ complex cases monthly with 90% first-call resolution rate
- Prepare comprehensive daily operational reports, contributing to 15% improvement in team performance metrics
- Developed training materials and process improvements that increased team efficiency by 20%
- Current Position - 2+ Years
Sheba xyz (SManager)
Customer Lifecycle Officer (CLO)
01.2023 - 05.2023
Job overview
- Generated 25% increase in sales through strategic customer identification and engagement via targeted calling campaigns
- Successfully matched customer requirements with appropriate products/services, achieving 85% customer satisfaction rate
- Maintained regular follow-ups with 200+ clients, resulting in 40% improvement in client retention
- Managed end-to-end customer onboarding process, reducing initial concerns by 60%
- Identified and executed upselling opportunities, contributing to 30% revenue growth in assigned territory
- Utilized CRM tools to maintain accurate client records and generate performance reports
- Reactivated 45+ inactive customers through targeted engagement strategies
- 5 Months
Ramisa Enterprise (Garments Service Center)
Marketing Officer
07.2019 - 12.2019
Job overview
- Conducted on-site visits to garment factories to present and discuss company services with key decision-makers.
- Coordinated the pickup and delivery of circuit boards for repair, ensuring timely and quality service.
- Procured essential parts and materials from local markets and maintained accurate inventory and expense records.
- 6 Months
Education
The International University of Scholars
Bachelor of Science from Textile Engineering
01.2026
University Overview
- In Progress
- Expected Graduation: 2026
Infra Polytechnic Institute, Barisal
Diploma from Computer Engineering
01.2020
University Overview
GPA: 2.77/4.00
Rupatali Jagua High School
Secondary School Certificate (SSC) from Business Studies
01.2015
University Overview
GPA: 3.22/5.00
Rupatali Jagua High School
Junior School Certificate (JSC)
01.2012
University Overview
GPA: 4.00/5.00
Skills
Professional Skills:
undefinedReferences
Emamul, Islam, Chief Instructor, +880186589869, Infra Polytechnic Institute, Department of Computer Engineering, Barisal, Bangladesh
Disclaimer
Md Rafin Al Navid Date
PERSONAL ATTRIBUTES
- Adaptability: Quick to adjust to new environments and changing business requirements
- Pressure Management: Proven ability to perform efficiently under tight deadlines and high-pressure situations
- Analytical Thinking: Strong problem-solving skills with logical and critical thinking approach
- Leadership: Natural ability to lead teams while maintaining collaborative relationships
- Continuous Learning: Committed to professional development and staying current with industry trends
- Integrity: High level of responsibility and ethical conduct in all professional interaction.
Timeline
Senior Executive
Auto Generation LTD (Go Max Tracker)
06.2023 - Current
Customer Lifecycle Officer (CLO)
Sheba xyz (SManager)
01.2023 - 05.2023
Marketing Officer
Ramisa Enterprise (Garments Service Center)
07.2019 - 12.2019
The International University of Scholars
Bachelor of Science from Textile Engineering
Infra Polytechnic Institute, Barisal
Diploma from Computer Engineering
Rupatali Jagua High School
Secondary School Certificate (SSC) from Business Studies
Rupatali Jagua High School
Junior School Certificate (JSC)